Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to%20remove%20a%20spend%20cap

How can i remove a spend cap the website or app doesnt help and calling 202 is a waste of time. Im not suure what my cap is but prob zero as somehow ive racked up a charge of £4.17 help please

No one answering 202 calls?

Hi, For whatever reason, 02 have removed the details of my bank account for my direct debit (been paying them no problem for the last ??? years by DD) which resulted in no payment being taken for my monthly bill. Luckily I noticed after a few days an...

Resolved! Sony headphones offer

How do i claim the free Sony headphones offer that come with the Xperia 5 ii

Resolved! £4.50 charges for weekly subscription.

I have only been a paymonthly customer for just under a month and I have been billed £4.50 3x for MAD4MOBILE which I've never ever heard of but it's on my 02 bill, has anyone else had this problem? How can I fix this without having to cancel my 02 ag...

Hey

Hiya I’ve put in for an order last night and I’ve not had any confirmation back on letting me know about delivery’s

pay monthly

HI, I need a help with my pay monthly sim. The thing is I've failed to pay the direct debit on time but after that i was trying to pay through the my o2 app or online or through the payment line nothing worked it was saying that my card is rejected. ...

Resolved! How do I leave?!?!

How do I cancel my contract??The website just sends you in circles

Disney+ extra error

I upgraded 2 weeks ago and trying to add the disney+ extra but clicking on the add extra button, accepting the terms and conditions comes up with the error "oops sorry we weren't able to add your extra. Please try again". I've tried this multiple tim...

Contract Start Date - Watch

Good morning all, I am about to buy the Apple 6 Series watch (on PAY contract) for my Wife. However, I don’t want the ‘contract’ to start until Christmas Day when she opens it but I obviously need to order it well in advance so can receive it in time...

Spend cap

I want to up my spend cap

O2

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