Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charged double for changing direct debit date

Needed to change my direct debit date by 4 days from the 24th to the 28th of the month and was told that my airtime plan for next month will be double but she couldn't explain to me why, can someone answer this please.

Resolved! Swap Sim

I’m trying to use the swap sim functioning the O2 app (having just received a new SIM) however, how am I meant to enter the 6 digit code you’re sending me over text when I don’t have any mobile data signal??

Mysterious credit score drop - no response from Credit File Referrals

Last month (May 2021), checking my credit score via ClearScore / Equifax, I noticed that my score had suddenly dropped by 60 points. The only listed change was that an "Unsecured loan account" had been closed by O2. I haven't closed any accounts with...

Resolved! Multiple messages being billed for one overseas text

I’ve sent one text to a relative in USA and now find I’ve been billed for 5 simultaneous messages, all outside of my bundle also I can no longer call out or receive calls maybe linked? It’s chaos !

Resolved! My phone service

I paid my airtime bill at 8am my service has still not resumed? I am unable to call o2 because of this??

Resolved! Majorca

I’m due to travel to Majorca and I can’t see if Majorca is included in the European zone and so I can use my phone as if I’m in the U.K. Majorca is in the EU yet an o2 advisor has confused me and advised it’s not part of the Europe zone inclusivity. ...

Resolved! Hospot

Hi,I recently had to update my phone to factory (network) settings. Have loads of issues with my virgin wifi at home so often go on my hotspot. Now instead of having a toggle to turn the hotspot on and off, i get “set up personal hotspot”. It directs...

Resolved! I want to leave O2 - how do I make contact?

How do I make contact with O2 to terminate my contract. They have offered this because of the new changes. Thanks

Resolved! Change Bank Details for Direct Debit

How can you change your bank details for monthly Direct Debit my next payment is due 1st August and I would like future payments to be taken from a different bank account.

Data roaming

HiI am in Menorca Spain , I have my data roaming on but unable to connect to the internetIs Menorca free roaming on my tariffRegards Dave

O2

Forum Posts