Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Payment of bill

I have received an email stating Payments on your account are now overdue I have tried calling all the numbers to look into this as I don't think this is correct however, I am never able to speak to a human. I am being told in the email that I will h...

Cancelling my contract

Hi I'm just wondering if any of you guys would know how I would cancel my contract as I've found a new one elsewhere which has caught my eye. I'm on a 24 month contract half way through. Thanks

Nadindex by Level 1: Joiner
  • 3 replies
  • 0 kudos

My bill

I want to speak to an o2 adviser

Eliz544 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Got refunded up front pymt - is contract cancelled?

Hi. Wondering what my next steps are Filled out an application last Wednesday night as a brand new o2 customer for an iPhone 11 pro Space Grey 256g phone. Got my contracts etc by email straight away and an order number (the device says in stock and n...

simon246 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Return not processed

Hi, I hope someone can help me. I upgraded my phone to the iphone 11 pro, it arrived in the post and I decided I wanted the bigger size so requested for a return. They sent me the packaging and I returned it in the post before the 14 days was up. Thi...

georgiap by Level 1: Joiner
  • 3 replies
  • 0 kudos


Hi, I was disconnected last week as I forgot to pay my device plan (I’m a teacher so it’s been more hectic than normal) and as a result was disconnected. Not an issue, I paid, left it 48 hours expecting it to take a little longer to be reconnected, r...

KayBeth13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

SIM swap

How long does it take to swap sims and keep your existing number?

Contract query

Hi, rather than upgrading I took out a new deal with o2 and they migrated over my number to my new contract (which took nearly 2 weeks!) but I was under the impression this would cancel my old contract. I have since received a letter telling me they ...

KAP_89 by Level 1: Joiner
  • 4 replies
  • 0 kudos