Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Return unwanted sim

I ordered a sim only deal for 5Gb for £9 a month before realising my current sim is 7gb for £10 so want to keep my old one, I haven’t activated the new sim but I can’t for my life find an address to send it back or a link cancel the contract. can any...

Resolved! Three numbers, two bills, but all three have the same log in details...

I would like to receive just one bill and not two at present. I have looked at the "bring in other accounts" but as all three numbers have the same log in details I can't see a way to combine them on a single bill. Anybody else have this issue or an ...

Resolved! Upgrade

To sort my upgrade but I have a unpaid bill

Resolved! Phone

Hi, can you get out a contract with just a phone no airtime?

Resolved! payment

It will not allow me to pay my billing fee, it just keeps coming up payment in progress come back later to see if it has went through

Resolved! On a year-long phone contract - can I use a Uswitch SIM?

I have taken out a 13 month contract for an iPhone, and I have fully paid off the device cost, so I no longer have to pay for my device plan each month. I now just have my Airtime bill left over, but I was wondering if I can change this plan as well ...

Resolved! iPhone 13 pro non delivery

My daughter ordered an iPhone 13 pro off the website which said it was in stock. Was meant to be delivered this afternoon by DPD but she got a message this afternoon to say sorry there has been a delay. Anyone know if there is an issue and if 02 does...

Resolved! Activating spare sim after losing the original?

Lets start at the beginning. Out early for drinks Friday afternoon, drunk, lost phone around 7-8pm, have taxi home, report my phone as lost to O2 around 10 pm. Wasn't told by the guy on the other end of the line that i would be getting a replacement ...

Resolved! Iphone 13 Pro Max delivery

Hi. I ordered a Iphone 13 Pro Max. At time of order it stated 1 week wait. I still haven't received it and when I look on O2 website it is indicating 4 weeks for new orders. Does this mean mine has been delayed by 4 weeks or am I in a queue based on ...

Resolved! My account password

How do i contact 02 about my account password

O2

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