Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Letter

Hello I have received a letter from o2 about what I can pay and my money etc I had to fill it out and send it back recorded delivery but I don’t know which address I would need to send it to?

Resolved! Apple Music 6 months free offer advice

I got a email from O2 last week saying if i upgraded my tariff then i could get Apple music free for up to 6 months. so i did that last week and checked the T&C for the offer to make sure i moved to the right tariff but i still have not got the code ...

Resolved! Data used up

For the first time ever I have had a message to say that my data allowance has been used up - but I have not used my phone differently in the past month. What has changed? Can anyone advise me - since it seems impossible to find a way of speaking to ...

Resolved! Teacher discount

Having added the code to the o2 open section and uploaded my payslip last weekend I haven’t heard back… I have had no confirmation from 02 that it’ll appear on my next bill. Anyone else struggling to get hold of o2? I’ve tried calling 17 times now an...

Resolved! Track a order

Hi I would like to check was my order posted yet?

Resolved! O2 to O2 Contract

My O2 contract is about to come to an end and it is alot cheaper to get a new contract rather than upgarde. What do i have to do to get my old number on my new phone contract? My thoughts was i would get my new phone, call and pay off my contract and...

Resolved! Request an ESIM Pack

Hi was wondering if I can request an esim Pack the online chat seems to be busy

Resolved! I gave my PAC code when I signed up for monthly but when do I get my number back?

I gave my PAC code when I signed up for monthly but when do I get my number back? do I have to do anything or just wait. when I sign in it has a number (not mine) but when does it change? the contract says my old number which i sthe one I want but th...

Resolved! Moving to different network

How do I move to a different network provider so that it suits my needs better and it giving me more time to pay off my debt on which amount of payment I can realistically afford to pay back

Resolved! Unable to get an Unlock code from O2

Joined O2 in June 2012, obtained Samsung Galaxy S3 on 2 year pay monthly contract. Phone was replaced by O2 insurance in November 2012 due to cracked screen. Submitted request for an unlock code via the web form and received email from mycare@o2mail....

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