Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120343 Views
  • 27 replies
  • 5 kudos

Top up

Topped up yesterday. Acknowledged on screen but balance not updated. Consequently can not access £10 big bundle today for the coming month. Have had a voice mail to topped up this morning which I can't delete in the usual manner by pressing 3 as this...

Di48 by Level 1: Joiner
  • 154 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrading phone

All I want to do is keep my existing plan (which is bare minimum - 2GB data, free texts, not extras: £12 a month) but get a new phone. Yet when I try the upgrade plans it's locking me into payments over years and with a minumum of 5GB data, which I'm...

Nikko by Level 1: Joiner
  • 257 Views
  • 4 replies
  • 0 kudos

New contract was £20 a Month

I recently moved my pay monthly contract from £15 to £20 but just received a bill for £22.74 i have tried to cancel my contract and revert back to my old contract but it won’t let me as there is no one to chat to to do this can anyone helpRegardsMal

Mal1 by Level 1: Joiner
  • 449 Views
  • 7 replies
  • 0 kudos

Emergency regarding no access to the Payment management team!

Hi, my account is in arrears and need to stop my phone being cut off. I have a number of mental health conditions, learning disabilities and autism spectrum disorders, as well as physical conditions. But that is not the point. Because of Covid19, I h...

DJ_Mr_Ben by Level 1: Joiner
  • 780 Views
  • 8 replies
  • 0 kudos

Resolved! Missing logs

I have had my phone missing for days. And when I look in my account I see it’s been. Deleted

Upgrade gone wrong!!!!

So I was told I could upgrade, went for the new iPad pro thinking it was an additional line but it's not and now I want to return it. O2 have changed my mobile number to the tablet so I can't call anyone, can't receive calls, there's no messaging opt...

I WAS ON THE PHONE FOR 1H17MINS TO BE TOLD YOU CHANGED YOUR PAYMENT MANAGEMENT CONTACT NUMBER

I was on the phone for 1 hour 17 mins trying to get through to Payment Management because I'm currently not working. Only to be told that I have to call a different number. The number I called was 0800 902 0217 - THAT IS THE NUMBER THAT IS CURRENTLY ...

Swapping existing contracts

1 have 2 phones 1 is a PAYG and the other is contracted, is is possible to swap the contracts, so move the existing monthly contract to the PAYG phone?

RITA-D by Level 1: Joiner
  • 207 Views
  • 2 replies
  • 0 kudos

End of contract

My current contract fut8 phone and tsruff6 of 10gb data, unlimited texts and phone calls ends this month , currently paying£35.87 any idea how much my tariff will be when I'm out of contract ( obviously there shouldn't be any phone payment) pl6

Sim swap problems

I have followed the instructions to swap my sim but am still unable to make or receive phone calls. Can someone advise me on how to rectify this please. Thank you

RuthW by Level 1: Joiner
  • 150 Views
  • 2 replies
  • 0 kudos