Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Email

Can you email customer services?

Resolved! Paper bill

Hi good evening iv requested a paper bill via email with my name and address which hasn’t arrived ca you tell me as to why?

Resolved! Can't connect to network

Had a new sim today and got rid of my old one try to make calls but it say not connected to network. It say I got to sim swap but I've already destroyed my old sim. What can u do?

Resolved! Return

I cannot contact you as the call keeps disconnecting when i get so far

Resolved! Data

I have had a msg to show my data has been used up but on my o2 app there shows 7gb of data remaining.

Resolved! New handset

My current 24 month O2 monthly contract is complete and, staying with O2, I am about to get a new handset. I have two questions;1. What do I have to do to keep my existing number, is it simply a case of taking the Nano sim out of the old phone and pl...

Resolved! O2 friends and family discount

How much discount is given to friends and family please, I can't remember, thanks.

Resolved! Keeping my number

I've changed providers from EE to O2 and have applied online to retain my previous number Monday evening. My number have not been transferred as yet.

Bill

Hi there I paid my bill late by my card and this morning o2 is taking the payment again

O2 alert.....you've been sent a media message.

I regularly receive text messages with photos attached from friends, but for the first time in the last two days I've received messages from o2_Alert saying I have a media message and need to go to www.o2.co.uk/m/ and type in my mobile number and PIN...

O2

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