Solved: Sim activation

Luke_Siddle · ‎29-08-2021

Old device - samsung galaxy S10

New device - samsung galaxay s21

I have inserted my new 5g sim card into my S21 and gone through the Sim Swapping process via sms text messages. Both of my devices/sims now say not provisioned. How do i activate my new sim card in the S21??

Regards, Luke Siddle

MI5 · ‎29-08-2021

@Luke_Siddle

Keep rebooting.

There are some delays currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-08-2021

@Luke_Siddle

Keep rebooting.

There are some delays currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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