Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Porting issues

I hope someone can help. I'm isolated, and ported my number from o2 to sky today. O2 switched me off, sky turned me on, but I'm being asked for sim network unlock pin. Tried 0000,1234 etc. O2 say my handset shouldn't be locked as a Sony L1 and sky us...

Paulrb by Level 1: Joiner
  • 2 replies
  • 0 kudos

Like new iPhone 11 pro max

You state like new and complete, where here is why it's not complete, you have sent just a usb to lightening lead not the one that should come with it lightening to usb c no ear buds and no fast charging plug, this is a big problem as I now have no w...

Missing by Level 1: Joiner
  • 1 replies
  • 0 kudos

Out of Contract - Changing Tarrif

HI All Current 24M contract ended in November 2019, gained a letter in moving me to a 30 day O2 Refreash at £22pm (Unlimited call/Text + 1GB data) but trying to contact (know busy) O2 to have this moved to what I can see is a Pay Monthy Sim Only at £...

DavidGP by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! How do I add a second phone.

I want to add a second phone to my account for my wife. Can I do this online as I can’t seem to find a option to add another?

Sw79 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I'm due an upgrade but want to upgrade to an iPad will my current phone still work with a different 02 sim card

Resolved! Student discount on refresh airtime

I have been trying to contact O2 to claim my refresh airtime 20% student discounton the Samsung Galaxy S10 Lite on refresh airtime contract that I purchased on 30/03/20. Because I cannot enter a store at the moment, as they are all closed due to Coro...

HelenS by Level 1: Joiner
  • 7 replies
  • 0 kudos

copy of my last

I have recently ended my tariff with O2 and now I am trying to view my last bill but of course they do not regonise my number now its been terminated I also cannot speak with anyone as when they ask for the number they say it does not exist

Joyceval by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Difficulty paying my bill due to no job

Please note I have lost my job due to convid-19 and I’ve got no income to pay my bill and I’m really worried regarding this and don’t know what to do as I can’t get in contact with 02

jane46 by Level 1: Joiner
  • 2 replies
  • 0 kudos


hiis there anyway to swap my sim without contacting customer servicethe online sim swap is downi got a new phone yesterday and sim card to swap, i sent the text from my old sim and they swapped it to the new onenow i cant receive texts but cant send,...

hdegan by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Overcharge

Hi, I have being paying the same amout each month for my contract which is £13 something but my laast bill was £28+ , what the hell. I use WiFi all the time but now they are charging me for Gifs, and imogies. The same with my Partner her bill went fr...

KevSmeg by Level 1: Joiner
  • 5 replies
  • 0 kudos