Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Frustrated changing billing date on O2 website

Why can't I change my billing date via the 02 website or app? What a pain it is.

Network is EE and my SIM card is O2

Good morningi received my new ‘like new’ iPhone XR and have an O2 SIM card. The network on the new phone says EE and says SIM failure. I cannot find a telephone number to call to sort out this problem thanksCaroline

Resolved! Dual sim help

When I got my s21 I didn't realise it was dual sim, so I binnee the one that came with the phone, now Tring to order a 2nd sim. Any advice on best way to do it

Resolved! Upgrade

HiI have received an email saying I can upgrade early and you will pay the difference for me to upgrade.I would like more information please as have previously told I can upgrade but then was told only my sons account could upgrade. I have been looki...

Montlhy Bills

Where do I begin i cant raise a complaint as no one is ever available in that department. I received an email from 02 advising me I could terminate my contract with them due to me being on an old Carphone warehouse contract FREE OF CHARGE.... there i...

Resolved! Lost sim

I have lost my sim and I had changed my address and I’m abroad can u please send me new sim to my new addressxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Data

Can I get more data every month by paying more on my tariff

Resolved! Line cut off

I was busy with work and forgot to pay bill. As soon as I knew they cut it off I paid. But calls still aren’t working. How long does that take to start up again?

Resolved! VAT INVOICE

Where can download my o2 VAT Invoice

Resolved! VAT Invooice

Hi, how do I get a VAT invoice through my O2?

O2

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