Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Help please

Hi, I applied for a contract yesterday. I got all the legal documents and order confirmation. I spoke to o2 last night and this morning and both people I spoke to said everything went through fine and i would receive the phone today. nothing yet so I...

Resolved! Credit Referral Team

Hey.... So i have purchased a contract with 02 and all was fine and then i found out that is has been passed onto the credit check referral team. Now i am freaking out! its been over 24 hours now and i haven't heard anything. I went to check my credi...

Resolved! My Phone Order

So i ordered a phone at around 8am on Wednesday, been waiting all wednesday and most of thursday for some sort of corespondence regarding my order, heard nothing so i called in and get advised that it's been passed through to a referral team, the cus...

Resolved! iMessage not working

Since moving from ID to o2 none of my TXT msgs go as iMessage instead they go as a Green SMS, the phone is connected to Wifi and data.I have turned off the option to send as SMS but it still sends anyway...iPhone 12 pro.Any ideas?

Resolved! Minutes on a data sim

I'm fairly sure I already know the answer to this but....Is there any way of adding minutes on to a data only sim?Thanks for reading

Resolved! Bill Higher Than Usual-New Tarrif

Hi! I have just been put on a new tariff after being an O2 customer for years and years-when we first started discussions over the phone the offer was 30£ per month which was then reduced to 24£ more inline with my last contract, I know the first bil...

Resolved! Requesting a 5G sim

I've bought myself a new phone that has 5G. I've found out I need to swap to a 5G sim but everytime I try to order one on the 5G help page it just takes me back to the help screen.

My services

I have a payment plan set up. I payed it before the date it was due however my servises have still been restricted. Why has this happened. I need my services especially at the moment as my mother is in hospital and I need to keep I touch with the hos...

Resolved! New sim

Just got a new upgrade and got my phone all set up with my new SIM. When I upgraded I was told by O2 that my number would automatically stay the same. The reason I got a new phone was because my old one broke and there's no way of getting into it any...

Resolved! Email

Can you email customer services?

O2

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