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No mobile%20data%20available%20when%20abriad

CocoFulton77
Level 1: Joiner
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Registered:
I am not able to access mobile data from France despite having all the right settings switched on and after asking O2 to switch that service on three days ago and upgrading to unlimited data. I rebooted the phone a few times but it only works when connected to a wifi. What needs to be done please?
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MI5
Level 94: Supreme
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@CocoFulton77 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@CocoFulton77 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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TheresaV
  • 1930 Posts
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Hi @CocoFulton77 did you manage to get this sorted with the suggestions given above?

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