Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 5 days away from upgrade

Hello,I’m literally only a couple days away from an upgrade from sim only to a device. Can I please have this lifted so I can upgrade today?

Login and password doesn't work on app

Hi,I have a problem with logging into my o2 app, it says wrong details and after few times it block's, when I'm using same details on o2 website it works.Any IDEAS?

vast monthly bill increase

I got info regarding my bill increase. This happens each year so i expected it. However, it was certainly not over a £. This months bill was £1.10 of an increase there are no extras so this alegidly my new monthly rate. Trying to phone i keep getting...

Resolved! Upgrading SIM only and to 5G

I just got a 5G capable device. Do I need to upgrade my plan to be able to get 5G (I can't see any good available plans at the moment to upgrade to)I semi progressed an upgrade earlier and the process kept asking me for my address. Isn't the upgrade ...

Resolved! Bill was payed weeks ago still nothing working

I payed my bill weeks ago and the next payment is not due until the 22nd this month so can someone please tell me why my data, calls and texts are still not working

Resolved! Bill Increase

I am on a sim only Pay Monthly package and noticed my monthly bill amount has increased, and i havent recieved any communications from o2 stating they will increase my tarriff. Note I have used any extras, etc. Thanks Vicki

Vat invoice required

I am new to O2 and require a Vat invoice, electronicaly would be fine, finding the path to trying to obtain a vat invoice rather difficult!Thank you

Resolved! New 5g phone and 5g sim; am I on 5g tariff?

Hi. I have my 5g ready iPhone 12 and a 5g sim. Does this mean my upgrade tariff is 5g ready too? How can I tell?Cheers!

Wifi calling draining battery but it's disabled

I have a Samsung S10. Wifi calling has been enabled on my O2 account for years but on this phone i've never been able to see the settings for it on the actual device. But recently it has started draining my battery by 5-15% overnight. I asked O2 to d...

Resolved! Does my plan include 5G

Just ordered a pay monthly SIM only deal and during checkout it asked if my device was 5g witch it is so selected that on the assumption that I would get 5G as well if device supports it as I couldn't see any plans percific for 5G so my question is w...

custom-community-header-logo.text

Forum Posts