Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Stop contract

I wanted to stop my contract ASAP in O2 which is suppose to be finished on Sep 2019. as I’ll be out of the country for a long time and obviously to prevent being charged without using it. Is there anyway I could do this? It’ll be a big help. Thanks!

Kameron by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Data Sharing

HiI have 3 contracts and all have data allowances. One device has used all its allowance. How can I share data from one of the other 2? All 3 say they are able to share

Maaxee by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Family Plan

Having set up a family plan for my daughter this week the bill is not reflecting my discount why would thsi be do I need o do something to make sure I get the Family Discount I have not activated the SIM supplied until I know I am getting what was pr...

Surrer125 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! 12 month upgrade program

Hola I’m on the 12 month upgrade plan with an iPhone X which is up soon, I know I have to return the device but does anybody know if it matters if the headphones or power plug are missing?Thanks in advance,Mike

MikeF by Level 3: Thinker
  • 3 replies
  • 0 kudos

Resolved! O2 no service abroad

There has been no service abroad on my pay monthly since last July. I’ve called and webchatted on numerous occasions and when o2 don’t know they disconnect me. Last July I blocked my phone in Italy as I thought I had lost it. I unblocked when I got b...

Resolved! Pay Monthly - Travelling Through China - Experiences?

I'll be travelling through China (Beijing) and Hong Kong next week. Checking my Pay Monthly account I see I already have the "O2 Travel Unlimited Web Bolt On" which I believe means I'll have coverage in China for £4.95 per day. I wondered if anyone h...

Resolved! Change of Simcard

Hi I changed my simcard  please confirm what my next DD payment will be.

Beigesdad by Level 1: Joiner
  • 3 replies
  • 0 kudos

Difficulty obtaining a Proof of Usage form

has anyone else been having problems obtaining a proof of usage form?I've been waiting for over 2 weeks for one. 4 different customer representatives have sworn it has been emailed by their email and also their managers - but no form received. they h...

Resolved! Cancelling contract

Hi I am looking at cancelling my contract with o2 as I have had no end of issues with them trying to keep my contract with them. If I cancel my direct debit with my bank is it the account holder or the bill payer who receives the debt? I am unsure wh...

Resolved! Changing from 5GB to 2GB Plan?

I have been with O2 since Dec and have a 5GB plan. I don't even use 1GB but there's no where I can see to downgrade, I can only increase my data. Any ideas please? Thank you

JAY81UK by Level 1: Joiner
  • 3 replies
  • 0 kudos