Solved: Help please! Sim card problems.

Susie12 · ‎30-07-2021

Help please.

I received my new phone (iphone 12) and got a new sim card with it.

Unfortunately the old phone (and old sim card) was used to make a couple of calls. Now my new phone with new sim card won't work. what do I do please?

Thanks

Susie

MI5 · ‎30-07-2021

@Susie12

Put the old sim in the new phone or do a sim swap from the old sim to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎30-07-2021

@Susie12

Put the old sim in the new phone or do a sim swap from the old sim to activate the new one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Help please! Sim card problems.

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14