Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos


i ported my old vodaphone number to a new o2 sim when will my old number port to the new sim?

KengiE by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! cancel subscription

i have two sim on my cell. Both O2, one pay as you go and one monlty...i want to leave the montly one and just stay with my pay as you i only have one working sim with the pay as you go subscription.

Ronewird by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Data abroad

Recently I went to Greece and. Realised I couldn’t use my data abroad? Next week I am going to Poland and will need data to get around so how can I get it to work? This has never happened before, usually always works abroad without paying extra.

Rebecca4 by Level 1: Joiner
  • 3 replies
  • 0 kudos

07585904595 and 07920260369

I recently noticed that my monthly standard bill had increased so I wanted to find out why. From the bill I have been charged for 2 calls to the above numbers so I tried to check these out to see who they were. The facility on the My O2 page didnt re...

Resolved! Pac code unable to text

I'm trying to send for a Pac code.. texting as instructed to 65075.. ever time I do .. it says Failed. I'm fact any time I try to text any such service or text number with digits .. it fails . Anyone know how I can sort this ??

MG1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Charged by number

I received some texts the other day from 66299 saying I was being charged for texts by them. I never signed up for these. I have since blocked the number. I looked back at my bill and saw that I was charged again for a premium number that I never ask...

Duffy by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancellation form

I’ve refreshed my phone on an early upgrade and I am using the 14 day cancellation policy as I’m not happy with the phone. I only got the phone 4 days ago.I have just filled out an online cancellation form and sent it off with the phone via the post ...

New SIM card doesn't seem to be working

Hello! I recently upgraded online from an iphone 7 to an iphone XS. When I received the phone there was a new SIM card included which I installed and did the online 'sim swap' yesterday. Almost immediately the signal was lost from my old phone and th...

Lynsey14 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Upgrade

I am nearly at the end of my 2 year contract and I was wondering if o2 give decent offers or discounts to existing customers? I've only been with them 2 years

DanW by Level 1: Joiner
  • 5 replies
  • 0 kudos