Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

6 Month Disney+ ended with contract change

I had Disney+ 6 months offer already and there was a couple more months on it. I took up an offer on a sim change and I was told that I would get "another 6 months" Disney+. I have not activated the new offer, but when I sign into Disney+ it says tha...

SMS and Wifi calling - any update since 2018?

Hi there,With banks and other businesses increasingly using SMS text messages to deliver One Time Passwords for security, the unreliable mobile signal at home is becoming more than a simple irritation. Are there any plans to update Wifi calling to al...

No network

No network on phone, cant ring or text anyone or receive

IMEI and handset model incorrect in my o2

My o2 is listing my old device, how can I update this?The IMEI is therefore incorrect and I assume the puk code might be too.I never get my handsets from o2 anyway they are always direct from Samsung.My previous model is in use on another network now...

New to O2 and my phone number hasn’t switched

Hi, I’ve just joined O2 with a new phone and monthly contract. I filled in my PAC code when I ordered the phone. How long will it take to switch over as it’s currently showing my new number.

Resolved! Message tone

Can anyone help i get my messages but not always the text message tone I have an iPhone 11 Pro Max not sure if anyone else is having this issue.

Text message - is this spam???

I received the same message from 2 different numbers (07881881879 and 07826011965). Is this a spam? There is a link in the message so not sure if that is even safe. Can O2 please check this?O2: Your account has been suspended because we are having pr...

Resolved! Voicemail

Good morning when I leave a voicemail if I stop talking it says voicemail deposited and it cuts off. If i stop speaking for about 3 seconds how can i stop this from happening

No service

Why have I just lost service? And can’t regain signal to make a call?

If I were to cancel my early upgrade due to very slow data speeds?

Hello, Firstly I wasn't expecting 300mbit/s, I had checked online and noticed that o2 isn't exactly amazing for data speeds, but I noticed I get about 7mbit/s on 5G outside, even though I'm in a 5G area. I did the early upgrade because I figured it w...

O2

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