Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

If I were to cancel my early upgrade due to very slow data speeds?

Hello, Firstly I wasn't expecting 300mbit/s, I had checked online and noticed that o2 isn't exactly amazing for data speeds, but I noticed I get about 7mbit/s on 5G outside, even though I'm in a 5G area. I did the early upgrade because I figured it w...

My o2 phone

Just to let you know am not happy with 02 had no phone for month and I’ve paid my months plan I will b cancelling my contract not happy

How do I find old call history

I need to find a number that called me in June 2016. How do I find my old call history

Resolved! You’ve had my phone for nearly a month and still not heard anything

You’ve had my phone for nearly a month and still not heard anything I’ve tried to ring and was on phone a hour I cudnt hold any longer as I was using someone phone with my sim in am not happy x I need the phone I’ve even paid the months money

Returning an unwanted upgrade phone

Hi,Im trying out help my dad who is currently in hospital having being taken in for an emergency operation. He needs to return an upgraded phone within a 14 day window and there is no clear way to do this. I have spent hours going round in circles on...

Resolved! using a data only olan

I just bought a 59gig data chip. It's fircuse in my router to provide internet for my house. It seems to have unlimited calls and texts. How can these be accessed via my router?

Swap sim

I upgraded my contract I and swapped the sim followed instructions as they said but my new or old sim don’t seem to have any signal it said once the new sim was ready the old one would stop working but as soon as I did it the old sim has stopped work...

Carnt upgrade

IV bin on sum only for 6 month I haven't got a phone and carnt upgrade to one

Resolved! Old account

My old account was never closed from my contract, it is still open so my credit score has never changed..

Swap to new 5g contract

Hi My new 5G sim arrived today. Followed the process my old sim has switched off and new one has not switched on Please advise my mobile number is [personal info removed for safety] Thank you Amjad Ghulam

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