cancel
Showing results for 
Search instead for 
Did you mean: 

Cut off

Leigh16
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I was cut off as was late paying my bill. I have now paid it and I am still cut off. When will it be back to normal
Message 1 of 3
290 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 11992 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
It can take a couple of days for the system to catch up @Leigh16. Keep turning your phone off and on again.
If you need it done sooner you can call customer services - there are a couple of numbers to try in the link below, including a freephone number that works with Skype.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 3
285 Views
2 REPLIES 2

gmarkj
Level 66: Unequalled
  • 11992 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
It can take a couple of days for the system to catch up @Leigh16. Keep turning your phone off and on again.
If you need it done sooner you can call customer services - there are a couple of numbers to try in the link below, including a freephone number that works with Skype.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 3
286 Views

Leigh16
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you so much I will give that a try.
Message 3 of 3
271 Views