Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unused data

Why isn’t unused data rolled over into the next month’s usage - as with other providers?

Resolved! Lost phone switched off

Hi, I have lost my phone but it can't be tracked because it has run out of battery. The last place it was before it died was at my home, but I had it in my bag and was out but hadn't checked to see if it needed charging before I left. Is there anyway...

O2 told me I could leave my contract without early termination fee - now I have a bill for £350

I took out a Sim-only 24 month contract with O2 on the 6th May, and then upgraded it on the 18th May. I was then offered a better deal by a different network, but assumed I was outside the 14-day-cooling off period. I thought I would check anyway, no...

Resolved! Damaged goods

So I ordered a iPad waited 4 weeks for it to arrive it came Friday but due to working only opened it tonight to find it’s damaged what do I do

Resolved! I have been cut off

Hello I rang on Friday to explain I couldn’t pay.I have been cut off today though they told me they was holding my accountPlease can I have my account back up till the 28th of JuneThanks

Resolved! Live chat

How do I find the live chat. It's like there is no button or anything to take me to live chat and this is annoying

Resolved! Text abroad

Hello, I want to text my auntie in Seattle but my texts keep failing. Does anyone know how to sort this?

Resolved! Hii

How do I get my ESIM

Resolved! Student discount issue

I’ve been trying to apply the student discount code from UNiDAYS but haven’t been able to do so. I’ve gone into the store 3 times and called o2 5 times!!! Each time I was essentially given the run around and don’t know what to do. If I don’t get help...

Mobile phone faulty and coming the end of contract

My phone touch screen is faulty, texting the letters have mind of own. Last night when trying to phone and it was dialing wrong contact. Online and Facebook jumping to different pages. Quite often when putting phone it's at the camera. Do receive tex...

O2

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