Galaxy Book

nova · ‎23-07-2021

Hi hope someone can help me, I recently got the Galaxy book and I get 100 texts with it a month but it wont let me send texts just receive them does anyone know how to fix this?

MI5 · ‎23-07-2021

@nova

Check your message centre number

Guide: Text Message Tips (not sent or received)

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Martin-O2 · ‎27-07-2021

Hey @nova did you still need some help with this or are things sorted now?

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nova · ‎27-07-2021

Hi there,

Im still needing help, I can get texts but the Galaxy book wont let me reply says its a read only message. My plan is that I get 100 texts so I dont understand why its not letting me.

MI5 · ‎27-07-2021

@nova

Have you got the Samsung messaging app installed?

https://www.microsoft.com/en-us/p/samsung-messaging/9mxtcw3001tv?atc=true&ranMID=24542&ranEAID=kXQk6...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

nova · ‎27-07-2021

no it wont let me install it.

MI5 · ‎27-07-2021

That's probably why it's not working for you then as that app is needed for texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

nova · ‎27-07-2021

I can send texts when I link my phone which is on a different contract it works fine with the phone app which is provided on the laptop. The sim card I got with the laptop that goes in the laptop im suppose to be able to send texts from that as they gave me 100 texts and data but for some reason I can just get texts from that but not reply. I'll call o2 tomorrow. Thanks for trying to help me

MI5 · ‎27-07-2021

Yes, all data tariffs get 100 texts per month.
You need to figure out why you can install the Samsung messaging app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎27-07-2021

https://www.xda-developers.com/samsung-messaging-app-windows-10/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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