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Galaxy Book

nova
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Hi hope someone can help me, I recently got the Galaxy book and I get 100 texts with it a month but it wont let me send texts just receive them does anyone know how to fix this?

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MI5
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@nova 

Check your message centre number 

Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
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Hey @nova did you still need some help with this or are things sorted now? 

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nova
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Hi there,

 

Im still needing help, I can get texts but the Galaxy book wont let me reply says its a read only message. My plan is that I get 100 texts so I dont understand why its not letting me. 

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MI5
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@nova 

Have you got the Samsung messaging app installed?

https://www.microsoft.com/en-us/p/samsung-messaging/9mxtcw3001tv?atc=true&ranMID=24542&ranEAID=kXQk6...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 11
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nova
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no it wont let me install it. 

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MI5
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That's probably why it's not working for you then as that app is needed for texts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 11
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nova
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I can send texts when I link my phone which is on a different contract it works fine with the phone app which is provided on the laptop. The sim card I got with the laptop that goes in the laptop im suppose to be able to send texts from that as they gave me 100 texts and data but for some reason I can just get texts from that but not reply. I'll call o2 tomorrow. Thanks for trying to help me slight_smile 

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MI5
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Yes, all data tariffs get 100 texts per month.
You need to figure out why you can install the Samsung messaging app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 11
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MI5
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https://www.xda-developers.com/samsung-messaging-app-windows-10/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 11
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