Pay Monthly
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! About my phone

Hi I would like to know when my phone Is due for a upgrade

Sophie21 by Level 1: Joiner
  • 4 replies
  • 0 kudos

5g ready

So i want to know how, it will work if i get the note 10 plus 5G ready will i have to buy another sim when 5G have been released in my area or not?

Cancelling o2 refresh right away

I've just taken out an o2 refresh contract of just one month and paid off the phone up front. I want to cancel that contract right away so just pay for one month's use. I've just spoke to someone on the live chat and they say that's not possible, eit...

Fraz by Level 1: Joiner
  • 12 replies
  • 0 kudos

Resolved! O2 Travel Inclusive Zone Bolt-On Not Activated

Hi,We’re currently travelling in the USA and we both have the same sim-only deal with O2 (£25 per month both have travel bolt-ons added to our accounts).on arrival here we got the usual roaming text from O2 and mine was as expected - 120 calls and te...

ChrisUK by Level 1: Joiner
  • 4 replies
  • 0 kudos


Is anybody else having issues with 4g not working and trouble staying connected in a phone call both using WiFi and traditional also sending texts?

SJ by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! My air time bill

Hi, I am currently on hold with my account due to financial circumstances. I am paying the bill off within the next 2 weeks but I am just wondering why two device plan bills have been taken out of my account this month? When the device plan Bill's ha...

Resolved! Upgrading but use original sim

I’m planning to upgrade and got to the basket and it’s asking me if I need a new SIM card. What will happen if I keep my original SIM card and put this in new phone? Will I keep same number? Will everything else transfer? How do I get my current phon...

Ad1 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! lost sim

Hi I lost my sim card and need it cancelled with a new one sent out please Thanks

courtz94x by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! bolt ons

I would like to remove bilt ons?

Faraway by Level 1: Joiner
  • 3 replies
  • 0 kudos