Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My order

Hi i have had my phone delivered but my accessories haven’t arrived

Resolved! Phone freezing

Can I speak on live chat? Looking for help on how to get problem fixed but can't see live chat

Resolved! Final settlement figure

I need to upgrade my handset mid contract. The monthly payments available to me through myO2 as an upgrade are far too pricey so I want to pay off my contract and go through a third party. I cannot obtain a figure/method of payment to finalise my con...

Balance at 0 and I have a message saying outgoing calls barred 😡

I can't use my Phone, the balance is paid and at £0, I called Friday and your advisor could not do anything, I was told it would be 3 days to get a technician or manager to call me. This is unacceptable as I rely on my phone.isnt this breaking your c...

Resolved! Changing to higher tariff

I'm looking to change to a higher tariff but says I have to wait till 30th for it to change can I bring this date forward and have it changed quicker if there is a way please as I'm running out of data alot and going outside my data usage please than...

Resolved! Contract

Hi All I was wondering if anyone has the same issue, I took a phone contract out with 02 and according to their records it was back in 2020. Now my issue is that when I took this contract out, I collected it from the 02 Shop where masks were not worn...

Resolved! Domestic violence and bills

Hijust looking for a bit of advice. My husband was sentenced for domestic violence in July and I finally getting round to sorting finances. We have three o2 mobiles all in my name. Mine, his and my daughters (sim only). He has stopped giving me the m...

Resolved! Returning a iPhone 12

I upgraded to the iPhone 12 on august 24th (12 days ago) and since then have seen that the newest iPhone 13 is being released,I have read and believe that I am able to return my phone within 30days,there for I could upgrade to the 13 when it is relea...

Resolved! My bill

Hello I know I’m late on paying my bill but from tomorrow 6th of September I start my new job I’ve been out of work for 3 months so I be able to pay my bill by the 21st of September

Resolved! Take my number to a new 02 contract

I want to take my phone number which is 02 to a nother 02 contract how do I do it

O2

Forum Posts