Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111258 Views
  • 15 replies
  • 5 kudos

Resolved! Rediculous data usage

Having changed my tariff to the 2gb data tariff 3 weeks ago I’ve had nothing but issues and poor customer service with empty promises.Prior to the Chang over my monthly average of usage was 600gb only. On the new 2gb allowance the data lasted two wee...

Chrisc by Level 1: Joiner
  • 760 Views
  • 7 replies
  • 0 kudos

Resolved! Business SIM card cancel

Will I be able to use the same number on my new device when I cancel business contract. And start new

Flipper by Level 1: Joiner
  • 482 Views
  • 4 replies
  • 0 kudos

Resolved! Problem with transferring number

Moved to o2 on 9/10/, was told that my number from my previous provider would be transfered accross on 10/10 having given them a PAC code on the 9/9 when I bought the contract and phone. Lost signal on old phone and sim on 10/10 at around midday, but...

wrighto by Level 1: Joiner
  • 1037 Views
  • 6 replies
  • 0 kudos

Resolved! Re-arranging delivery

I've ore ordered the galaxy s10+ , I'm anticipating delivery on the 8th however I'm not going to be home as planned. Can I re-arrange deliver furva specific time or another location or date beforehand?

Resolved! I fitness extra charges

Got charged an extra £12 for apparently downloading I fitness.. contacted 02, they put me through to ifitness 03333217014 who unsubscribed me from this and will refund via the post office.. hope this helps someone else!

Anonymous by Not applicable
  • 4712 Views
  • 5 replies
  • 1 kudos

Resolved! Why is O2 top up data so expensive?

Occasionally I need to top up my data as it runs out when I'm away from home. I find the pricing absolutely ridiculous. The incraments make no sense.100mb - £3!!500mb - £6!!Is everyone happy to pay this?How can a 1gig monthly bolt on cost £5 but a on...

Anonymous by Not applicable
  • 4455 Views
  • 4 replies
  • 1 kudos

Voice mail does not work in New Delhi

Voice mail does not work in New Delhi. I can't call it using either 901 or +44901. It either does not connect at all or goes to an indian voice saying the network is too busy! This has been for a week now. It totally sucks! The help page gives a numb...

Letmein by Level 1: Joiner
  • 617 Views
  • 5 replies
  • 0 kudos

O2 shop will not issue a VAT receipt for a Pay & Go handset

I popped into the London Westfield O2 shop to buy a Samsung Galaxy Note for data access on a Pay & Go basis for business use. I asked before hand if I will be getting a VAT receipt for the purchase of the phone. They said yes. After the purchase was ...

Anonymous by Not applicable
  • 2464 Views
  • 9 replies
  • 0 kudos

Resolved! how to get VAT invoices on account

go on o2 chat ask for VAT invoicing to be turned on, stupid I know it should be standard or set by ticking a box, but O2 has made it hard for us & them, when u all have chat working overtime they might get the message

Anonymous by Not applicable
  • 3383 Views
  • 16 replies
  • 0 kudos

Resolved! SIM only contract

Hi how can i take a SIM only contract off my bill as it is not getting used please

Katie4 by Level 1: Joiner
  • 432 Views
  • 2 replies
  • 0 kudos