Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I cancel Disney + after my free 6 months?

How do I cancel Disney + after my free 6 months?I got 6 months free when starting a new contract, but the 6 months is nearly up so I want tocancel Disney + before I get charged, but there is nothing on website about it and I tried to phone but they a...

Message from 02

Just got a text message to say 02 has turned off 4G calls on my account. What does this mean & why has it happened?Thank you

Resolved! Device Plan

My Device Plan status stated Overdue but when I click to Make a Payment it says “You don’t have any Device Plan payments to make.” Please help! Thanks

Prefix 18001 not working

My wife recently joined O2 and got a new phone. However we cannot get text relay prefix 18001 to work. We have used it for years but this is the first time we’ve had trouble and this is only since the switch to O2 (from Vodafone). The call connects a...

Resolved! Payments taken from account

Hello.I have a monthly tariff with 02 and pay a set amount on a set date, for mine and my daughters phone.I have woken up this morning to find that 3 separate payments have been taken from my account in the early hours of this morning. These costs to...

Resolved! £10 pending charge in the bank statement

I was looking to buy a phone on contract from O2, I was about to go ahead with buying the phone but after I put all my details in I didn’t end up buying the phone as I found a better deal. I have still got a pending £10 charge from O2, was this for t...

Resolved! Samsung s21

When receving my new s21 ultra after an early upgrade i didnt recive any head phones or a charger plug is this the new pratice to give out phone in witch is not usable as all older devices dont have the same plugs or head phones?

Resolved! Who doing%20customer%20service%20O2%20or%20Virgin%20hope%20not%20Virgin%20else%20curtains

who taking over customer service for new group hope not Virgin

Resolved! Not registered to network

Samsung galaxy z fold 2 5G.simis activated but its not working in mobile . When ever try to callits ays not registered ti network.

Resolved! AffordableMobiles

Hi Simon,Thanks for your order. Your new Samsung Galaxy Note 10 Lite Aura Glow has been connected on O2 10GB £23 (24mths) through AffordableMobilesYour new package details are as follows:New 24 month agreement starting on 16th November 2020Monthly li...

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