Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! No emails about my order but it’s sat at the shop waiting

On Friday I took out a contract with o2... got all of the terms and conditions with no problem but now the phone is at the shop to pick up I have no confirmation email or text with the code to pick this up... I spent one hour on live chat last night ...

Annoyed1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! O2 Refresh - once I've paid off device plan?

So, I'm currently on an O2 Refresh contract. I don't have a huge amount left on my device plan. Once that is paid off, am I immediately free to switch to a better offer elsewhere or am I tied to O2 for a bit after that?

dm1983 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Lost SIM - No I.D

hello there,On saturday 2nd march i had lost my phone and my I.D. I have been unable to retrieve my I.D and for this I am unable to retrieve my SIM card in store. from insurance I have obtained my phone but I am in desperate need of my SIM card. I wa...

Resolved! Mobile Broadband -> New Phone

Hi, I’ve just upgraded my mobile broadband package to a new phone. I’m now worried that it won’t work like that. I’m guessing that because it gave me that option, I could change it for a phone instead (I want to convert to Android but need a bit of t...

L104GB by Level 1: Joiner
  • 2 replies
  • 0 kudos

The right to view Pay and Go call history online

I'm a recent customer to O2 UK having been a 02 Ireland customer for many years.Been very happy with my Pay and Go in Ireland so I thought I'd try the same in UK. But already it seems that Pay and Go customers are a treated a bit like 2nd class citiz...

Anonymous by Not applicable
  • 35 replies
  • 2 kudos

Resolved! New phone cancellation

I have just ordered a new phone but ive seen a better deal for the Iphone 7 so would like to cancel this and order the iphoine 7 instead, is this possible?

Y36 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Address

Hi wondering if you can help I am due to receive my new O2 phone today but have just realised o2 have have have DHL the wrong number on my address. 47 instead of 46. What do I do. Thanks in advance.

Resolved! Why am I being charged extras

Hi,Secondo month in a row I have seen in my bill a charge for £3.75 for a premium message? I send nothing but text messages because I normally use WhatsApp. How do I get this sorted? Cheer's.

Geoff1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Demon games

I got £12 of extra charges, demon games which Idon't know when or how I bought? How can I cancel it or what can I do?? Thank you

Dadazed by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bill

Good afternoon,I have some issues with O2 taking my direct debit this month .Can you help out ?

Timur by Level 1: Joiner
  • 3 replies
  • 0 kudos