Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number change

I bought a new sim card only monthly plan and gave my pac code straight away to keep my number, I have received my sim but how long does it take for the number to change?

Why are your offers terrible?

On the Internet I see much better deals than I am being offered as an existing customer. And when I try to talk to someone about that, the automated service keeps cutting me off. I can’t even make a complaint apparently. I hope someone can explain wh...

Resolved! Refund

I have just realised I have been paying for a phone I have not used in a year can I get a refund

When will the Black Samsung ultra 5G be back in stock

My partner ordered two Samsung’s Ultra 5G phones under the family plan. He chose the silver and I chose black. After the order went through, he got an email to say that the black one was out of stock. Will we be told when it’s back in stock as it’s a...

Unknown extra on bill

HiI have been charged almost double my usual bill amount despite having a spend cap and not signing up to any extras.I can’t see any extras on my account but under my bill this is what the extra payment apparently isI am having trouble contacting o2 ...

Resolved! Contract upgrade

So I've been offered an early phone upgrade with a higher monthly contract price which is great, but my contract for this phone will have a bill created in about 1 weeks time on the 4th of March , so will I have to pay that months contract bill, aswe...

Resolved! Swap PAYG to Monthly

Hi,I’ve received the new SIM card but like I say I want to keep my old number, the assistant said junta need to login on MyO2 and click on swap sim, I did that but nothing at moment and not only, before the swapping they have started already charging...

Samsung Galaxy Watch 3

I can see 02 have finally started support for the Galaxy watch 3 but how do you set it up I've tried adding a mobile plan via the wearable app but it just states I need a QR code from my supplier how do I get that?

Resolved! made payment monthly 5 working days passed and the order did not come. the first payment was withdr

Hi. made payment monthly 5 working days passed and the order did not come. the first payment was withdrawn from the account

Galaxy watch 3

Hi I have a galaxy watch 3 on e sim contract but cannot get it to work with out having my phone with me the standalone is just saying emergency calls only if spoke to many people at o2 and had no luck this has been going on since December now paying ...

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