Unable to view old bills - both o2 portal and app

[SebastianP]

As per the topic title, I am unable to see old bills. This is functionality that I always used via the website. The option to select previous bills has disappeared and I can only see the current bill. When I use the app all of the previous months are empty with no info. I have tried calling o2 multiple times today and the wonderful automated service does not allow me through and simply disconnects me stating that customer service is exceptionally busy today and that I should try to get help via support chat. Support chat is not available. Brilliant. 

Any ideas on why previous bills have disappeared? All I can see is my previous payments on the website. 

[jonsie · Accepted solution]

It's an ongoing issue with the billing platform

We are told that O2 are still looking at a fix

Still only the last 2 months available

[MI5]

@SebastianP 

There is a known issue with billing that O2 are trying to fix.
Please try again later.

[SebastianP]

It's nice to know that I am not the only one. Thanks for the replies. 

[jonsie]

Welcome @SebastianP 😊

[MI5]

Anytime

[Snowy]

well nice to know its not just me - cant access old bills either - no way to claim them back - any ideas how to long to a fix 

also why on the support chat do O2 lie and direct you to the website with instructions on how to do it, only to find those instructions are a pile of rubbish?

cheers all!