on 25-10-2024 05:28
Hi,
I seem to have a billing issue and need help resolving this.
Due to disability needs I am unable to call into the Call Centre / use voice telephone contacts.
I set this account up through Virgin Media Business with a direct contact, who I can no longer reach. I am also unable to login to the O2 Business Customer Portal - I get a 'Salesforce - user unknown' message. I can access the billing portal, but there are no contact or payment details on here.
In short, I need to discuss my account and bring it up to date. I need an alternative method of contact than the call centre voice telephone service. Preferably, online chat or e-mail.
Does anyone have any ideas for me?
Many thanks
Pete
on 25-10-2024 06:55
All info here - @pedroespecial
https://www.o2.co.uk/business/contact-us
---
Prefer to write to us?
Here’s the address, if you’d rather drop us a line:
O2 Correspondence Team
PO BOX 694
Winchester
SO23 5AP
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You may find more ways here:
https://www.o2.co.uk/termsandconditions/business
Some O2 Shops also support Business contract customers: https://stores.o2.co.uk/
Good luck!
on 25-10-2024 08:21
See additional help methods here https://www.o2.co.uk/access-for-all
on 25-10-2024 09:26
on 25-10-2024 09:26
You need to contact the Virgin Media Business Team, and they should be able to help, and there is an online form to contact them
https://www.virginmediabusiness.co.uk/help-and-advice/get-in-touch/contact-us/
on 29-10-2024 17:02
Hello @pedroespecial
If you're still looking for a resolution on this, can you please drop me a PM with some more details and I'll see what I can do 😊
Thanks.