O2 Business Customer Service Contact - e-mail/message/chat

[pedroespecial]

Hi,

I seem to have a billing issue and need help resolving this.

Due to disability needs I am unable to call into the Call Centre / use voice telephone contacts.

I set this account up through Virgin Media Business with a direct contact, who I can no longer reach. I am also unable to login to the O2 Business Customer Portal - I get a 'Salesforce - user unknown' message. I can access the billing portal, but there are no contact or payment details on here.

In short, I need to discuss my account and bring it up to date. I need an alternative method of contact than the call centre voice telephone service. Preferably, online chat or e-mail.

Does anyone have any ideas for me? 

Many thanks

Pete

[pgn]

All info here - @pedroespecial 

https://www.o2.co.uk/business/contact-us

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Prefer to write to us?

Here’s the address, if you’d rather drop us a line:

O2 Correspondence Team
PO BOX 694
Winchester
SO23 5AP

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You may find more ways here:

https://www.o2.co.uk/termsandconditions/business

Some O2 Shops also support Business contract customers: https://stores.o2.co.uk/

Good luck!

[MI5]

@pedroespecial 

See additional help methods here https://www.o2.co.uk/access-for-all

[madasaf1sh]

@pedroespecial 

You need to contact the Virgin Media Business Team, and they should be able to help, and there is an online form to contact them

https://www.virginmediabusiness.co.uk/help-and-advice/get-in-touch/contact-us/ 

[Dave-O2]

Hello @pedroespecial 

If you're still looking for a resolution on this, can you please drop me a PM with some more details and I'll see what I can do 😊

Thanks.