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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Negative amount on invoice

I recently changed provider (from 02 to Giff Gaff) and on my final invoice, the balance is a negative amount (in credit) and when I access My 02 Business it says = This invoice is payable on or before 11/05/2024 although, to date, I haven't received ...

my phone was stolen this morning and i need to report it

Resolved! Phone cut off

My phone has been cut of and I’m trying to make a payment

Removal of IMEI bar on telephones

Hello, I run a leasing company. As a result of one of our clients not paying their bills we got a IMEI blacklist put on the handsets. Subsequently, we have taken possession of the handsets and need to get the IMEI bar removed for the five handsets. C...

Email address

Whilst my email address is detailed as alisonclarejohnson**Personal info** i still seem to be sent my monthly account to the old address which is being deleted.please can I ask you to check your system and remove the old email address which is Johnso...

Resolved! Replacement SIM card

Hi I received lost my work phone and the office have sorted me a replacement phone and SIM card but I don’t have any service on it will I need to be activated or should it work straight away.

Resolved! Vat on bill

Why can I no longer view vat on my bill?

Resolved! Phones have been cut off

Our phones have been cut off because the DD failed and there is no way to call from the phone or talk to someone to pay the bill and get the phones back on. This is ridiculous, how am i supposed to sort this out?

Sim swap gone bad

After starting a new upgrade contract and receiving new SIM cards I performed a sim swap on both the phones attached to the account. They both seemed to go smoothly until no one could get in contact with me either by calling or text message. When the...

Pay my bill

I have been in hospital and very poorly since I came home on Friday. My bill was due 11-6 -24. I went into hospital on 7-6 - 24. I have been trying for three hours to pay my bill- bower as you have cut me off making any outgoing calls,I can not phone...

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