No Sim - No Service

[StefanoT]

My phone states the error in the title.

Can't contact the customer service as the chat sends me to the phone and the phone doesn't work.

Tried from another phone and I gave up after half an hour in queue.

The virtual assistant is the worst kind of AI I have seen since forever so I won't even mention it.

Is there a workaround/solution to this?

I have a galaxy edge s25 256gb android.

[MI5]

@StefanoT 

In store with photo ID or message via social media.

Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[pgn]

Posted in Business Customers section, so call 8002 or any method in here, https://www.o2.co.uk/business/contact-us.html or via Social Media as above, Direct links just below - pick one and be persistent, @StefanoT - good luck!

[MI5]

Can still get a new sim in store and can't call 8002 as no phone service.

[StefanoT]

Can't call 8002, I can only call the 0800 from a phone not mine with the obvious constraint that I can keep someone else's phone for hours.

I tried social media and noone even bothered reading my message.

Tried the chat but the smart AI wants me to call the number and I cannot for the life of me talk to a human.

I cannot go to a phisical store as there is none in proximity. hence why I tried to get a new sim or whatever online. also interestingly enough everytime I enter the mybusiness page. it recreates the user again and locks me out for 24 / 48 hours...

[MI5]

Stick with direct messages on social media @StefanoT 

You won't get an instant response but they will come back to you.