Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Customer service

Why do O2 not answer their customers Calls .four hours on hold over two days!!!!!!!!think you have my money am going into bank tomorrow to cancel direct debit.

Resolved! Unable to transfer old number to new sim

I have two pay monthly contracts with O2. I wish to close one and transfer the number to the other (new) contract. I normally arrange this through live chat which has disappeared from the o2 site completely. Having cycled through the help and support...

Resolved! Topped up wrong phone number

I. Pay 10 pounds. Month for my phone credit to i have got a new number now is there anyway you could take the credit back and top up my other phone number - Just change the credit number [mod edit: please do not post phone numbers on the public board...

Resolved! Number not porting over

Hello, I got a new sim and requested my number be transferred from Tesco, I gave my pac code and number to be transferred. I’ve put my new sim In phone and my number hasn’t transferred over, how long does this take it’s been over 24hrs. Thank you.

Resolved! VAT invoices

I want to download my monthly invoices for my VAT return.The form has recently changed (since my last VAT return) so I see my last (November) bill but nothing earlier. The form is identical to previously BUT the dropdown to choose the month is missin...

Resolved! 5g sim card

I got upgrade last week and got a new 5g sim card. I live in NI and no 5g in my area but they said that's OK still. Did all I had to with swim swap and 5 days later my phone womt work for outgoing calls or the Internet etc unless I am in WiFi. People...

Resolved! Data and signal

I’ve just set up a new I phone through an upgrade. Everything’s is switched over but I’m not getting any service when out of the home. I have to connect to Wi-Fi or use personal hotspot on my old phone. Can you advise?

Resolved! O2 is a disaster

I've decided to renew my sim only contract, this time for next 24 months. I did it by phone because chat option is no longer available despite O2 representatives telling it is. On the last Monday I decided to go with30GBData with unlimited minutes an...

Resolved! New phone, but don't want to start using it yet.

Hi, I have just received a new phone; it's a birthday present for my son, so it won't be set up and used until mid-December. I don't suppose that's a problem? I understand that the contract will start immediately, but other than that leaving the phon...

Resolved! Recently upgraded, cannot download my bills from prior to that

I upgraded recently (from airtime only to device+airtime) and October was my first bill under the new contract. I can not see or print my bills from prior to that, even via the 'previous bills' tab as other threads have explained and as noted in this...

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