Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No Service in RM19

Hello O2,I am at my wits end. For the last few months (yes few months) inhabe no service at my home. I can use wifi calling which is a life saver but without service I can’t use many other services especially services which require 2FA (that’s where ...

Resolved! Updating device details

Hi thereI recently received a new device as a present and wanted to update my details somewhere (if needed) to reflect that I'm using a pixel 4 instead of my huawei p30 pro.As o2 doesn't stick pixel 4 directly, this may not even be necessary, but wan...

Resolved! My sons phone

My son bought a,new phone today at O2 Bury. His current phone is in my account but I want to cancel it off mine then he can use the same number for new phone. Can you help me please?

Resolved! Data Bolton being added via 2202

How can I stop extra data bolt ons being added by ringing the o2 topup/bolt on line? I currently pay my daughters bill and the contract is in my name. We never used to have this problem as only I could previously add bolt ons via my o2 but now she se...

Resolved! Extra GB bolt on needs cancelling

How can I delete a bolt on I have just made? the bolt on is for extra GBIf I go into ‘My Account’ I can view the bolt on, but I can’t delete it.

Resolved! Final bill

Hi there I have finished paying off my pay monthly device plan but keeps saying payment overdue but £0 left to pay why is this

Resolved! Change billing date

I would like to change my billing date

Resolved! How do I cancel a bundle that's no longer needed

I want to cancel a bundle but don't know how to

Resolved! Contract phone

An ex of mine had a huawei phone which has about £400 left of the device to pay. He has been paying it but had took the phone to a cex place and I didn’t think you could do this as it’s still got contract owing. He now has a basic phone. I know I can...

Resolved! Lift a bar

I want to speak to someone on online chats to lift a bar

O2

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