Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

I already have a contract with you with a little bit outstanding, if I wish to upgrade to a XR or newer, what deals can you offer me?

iphone voicemail volume

I missed a call yesterday and it went to voicemail, I played the message back and I can barely hear the message. The phone volume is on high so what could be the problem

New sim

Hi recently changed to a pay monthly sim. I put the new sim in yesterday and I’ve had no network signal. Can’t text or call. WiFi is working tho. Call anyone help please?

S21 Ultra 512gb out of stock

I have noticed today that the s21 ultra 512gb in black is showing out of stock... concerned for my delivery on Friday as from past experience o2 usually update status to 'Delivery within XX amount of weeks' but this has went straight to out of stock....

Resolved! Broken phone and need a replacement

My phone's broken and I need a replacement ASAP what are my options?

Resolved! Upgrading

Hi this is my first time upgrading i only upgraded as in app o2 offered to pay off the rest of my excisting contract that dosnt end till october 2021 so now that i upgraded will i be charged for anything on the old contract?

PAC Code

My son is about to enter into an o2 SIM only deal. His current number is on an EE Sim but under a contract which is in my name ( from when he was much younger). We want the new contract to be in his name. I have obtained a PAC code for him. I am wond...