Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! About my payments

I spoken to someone about my phone bill and said make payments on tenth my phones been cut off again

Resolved! o2.com email address

HelloI've recently moved to a pay monthy account from an o2 payg account, so my myo2 stopped working. I just registered for a new my02 account, to be told that it already exists, but what the details or username or password are I had no idea, so I us...

Resolved! Travel

I'm a northern Ireland resident, and travelling to Scotland for the weekend, will I be able to use my data and minutes as usual?

Resolved! Customer services

Is there a customer service email to contact o2 on rather then calling them.

Resolved! Stopping Airtime plan

Due to posting abroad with the military, I am unable to utilise my O2 airtime plan in Brunei at a cost effective rate. Am I able to use the Armed Forces Covenant to freeze my airtime plan for the duration of my posting (2 years), and on my return to ...

Resolved! Phone not reconnected

I lost my phone on Saturday but it was found and handed in on Sunday. I asked for it to be blocked which was done ok. On Monday I rang customer service to unblock it.... It is now Friday and I still can't use data or male or receive calls or texts? I...

Resolved! Number Porting

Hi there! I recently got a new Pay Monthly sim and i asked to keep my number. O2 said that was fine and they’d port my number over once I had activated the sim. My sim has been active for two days now and my number is still my temporary one. Has anyo...

Resolved! Can I order additional sims/activate samsung galaxy watch 4 on O2 Sim Only Unlimited Tariff?

Are O2 still not able to share a plan between multiple sims? Movistar / O2 in Spain has no issues (its called multisim) and I understand its the same company so not sure why this is the case. I have a smart watch (Samsung Galaxy Watch 4 Classic LTE) ...

Resolved! Bill

Hi my direct debit is due on 24th which is Sunday when will this leave my bank money is in waiting for collection if it comes out Monday will that affect my upgrade in December as a missed payment thanks Dean

Resolved! Bad customer service?

Yesterday I tried to take out a contract. I first waited in a queue only to be connected to another customer! Tried again, this time got as far as starting a credit check, got put on hold then got disconnected. I called back and was told someone woul...

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