Final Bill Refund?

[DMC]

Hi, maybe someone on here can advise me as anytime I use the chat feature regarding this issue I cannot get an answer.

I paid off my old device 3 weeks ago (which was on a refresh contract with o2 direct), took out the new contract with Carphone Warehouse (still on o2). Once my new phone arrived, I got my original phone number transferred

A payment for my old phones tariff/device was taken out of my account, I was told this would be refunded when the "final bill" comes out but nobody can tell me when/how I will recived this final bill? I was told the bill/refund would happen 2nd March but nothing. 

I have searched before and seen that a form had to be filled out but that link  no longer worked

Can anyone please advise? Thanks

[Cleoriff]

Hi @DMC 

It's normally 14 days to get a refund

https://www.o2.co.uk/help/account-and-billing/paying-your-final-bill 

You’ll get your final bill 14 days after you’re disconnected.

If your Direct Debit is still active, we’ll take the money from your account as normal. If you've cancelled your Direct Debit then you’ll need to call us to pay your final bill.

You can check your final bill online in My O2, but not in the My O2 app, as it will stop working once you’re disconnected.

Your final bill might be higher than your previous bills as it includes:

• the final cost of line rental
• any outstanding charges
• any cancellation fees.

Sometimes your final bill can be produced in credit. If this happens, take a look at our Final bill refund page for more information.

Hope that helps and welcome to the forum

[Marjo]

Hi there @DMC  hope you had a nice weekend. Lots of information above so hope you got everything you needed. Let us know though if you have any additional questions at any point!

Cheers for your help above @Cleoriff 

[DMC]

Hi thanks very much for the replies, I should have definitely got my refund before now as it is almost 6 weeks. 

I called 202 and they confirmed I was owed money, and it would go into my bank account within 7 days. That was 2 weeks ago, still no sign and my next bill is still the usual amount with no deduction. 

[MCQUEG]

Hi, I have recently cancelled 1 of my 3 phone contracts with O2, and I have been notified of a final bill. As the number and bill doesn't appear in my O2 account, I have tried to call on 3 different numbers to get through to O2, so that I can get a refund, as my DD is cancelled. The automated agent doesn't help and no one picks up live chat. Do you have an email address that  can contact them on as 4 calls and an hour waiting isn't acceptable? Thanks, Gordon (O2 for years and tears too :-() 

[Cleoriff]

Hi @MCQUEG 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this