Data Usage

[Hayley126]

I have an allowance of 15gb, of which I always use less than 2gb. I rarely go out and am always connected to wifi at home.

Last night I got a text to say I had used 80% of my data (2wks into billing period), then 1hr 14mins later received another text to say I had used 100%. In that time I maybe checked social media a couple of times briefly. I have previously used less data in 24hrs without wifi than I did in that hour last night.

Nothing on my phone has changed and I can’t find a way to see how to check where the data has gone.

[MI5]

@Hayley126 

You have a data usage section in your phone settings that will tell you what has used data.

Make sure mobile data is off when connected to wifi as phone will default to mobile data if wifi drops out.

[Hayley126]

Thank you. I spent ages looking for that before posting. It says 72.8gb for current period which I believe is the time since the last reset? In which case that was Nov 2019.

I mostly don’t see how 3gb could have been used in just over an hour when I barely touched my phone as I was using my laptop. I’ve never used 15gb in a month - even with poor wifi, let alone in 2wks.

[MI5 · Accepted solution]

@Hayley126 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks