Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Data plan

If I take out a new 36 month contract, is the contract for just the phone, the plan or both

Paul8 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Contract payment

Hi I had my payment come out today but it got refunded but it says I have paid and I'm really confused

tobbler98 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Using phone in Australia

I’m on the contract with international roaming and am currently in Australia but my data isn’t working. I have data roaming enabled, any suggestions?

NJH by Level 1: Joiner
  • 2 replies
  • 0 kudos

Tariff change

Just looked at my usage on my O2 & my data allowance on my tariff has been changed from 100gb per month to 50gb per month??? I’ve never been contacted about this change & I’m still paying the same amount!

Alexa90 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancelled contract

I have recently left O2 and wanted to contact somebody, to find out when I would be receiving my final payment, as you take money in advance with bills, but I was told I would be owed money back. I have found it Impossible to find anyway to contact s...

CMDF by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! replacement sim card

can I get a replacement sim card for one off my phones on my account xxxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

iPhone XR dropping signal following iOS13 Update

I have an iPhone XR, which was working perfectly fine. Then i did the update onto iOS13, and following that update my phone keeps dropping its connection.I contacted o2 about this, ran some checks about the SIM type ect, then went on to check the mob...

JBL by Level 1: Joiner
  • 84 replies
  • 1 kudos


I ordered my upgrade for my phone last week on on the 15/02/2020 but I have not yet received the phone or any information on when I will receive the phone, I have had an email saying my order has gone through but that's it. Also on the email I receiv...

Upgrade2 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Data roaming speeds USA

Hi all, I went on holiday to New York about 18months ago and whilst I was there I was able to use 02 data roaming without charge which was good cos I play Pokemon Go a lot. However, when I tried to play it it was hardly worth it because the download ...