Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Stopping Airtime plan

Due to posting abroad with the military, I am unable to utilise my O2 airtime plan in Brunei at a cost effective rate. Am I able to use the Armed Forces Covenant to freeze my airtime plan for the duration of my posting (2 years), and on my return to ...

Resolved! Phone not reconnected

I lost my phone on Saturday but it was found and handed in on Sunday. I asked for it to be blocked which was done ok. On Monday I rang customer service to unblock it.... It is now Friday and I still can't use data or male or receive calls or texts? I...

Resolved! Number Porting

Hi there! I recently got a new Pay Monthly sim and i asked to keep my number. O2 said that was fine and they’d port my number over once I had activated the sim. My sim has been active for two days now and my number is still my temporary one. Has anyo...

Resolved! Can I order additional sims/activate samsung galaxy watch 4 on O2 Sim Only Unlimited Tariff?

Are O2 still not able to share a plan between multiple sims? Movistar / O2 in Spain has no issues (its called multisim) and I understand its the same company so not sure why this is the case. I have a smart watch (Samsung Galaxy Watch 4 Classic LTE) ...

Resolved! Bill

Hi my direct debit is due on 24th which is Sunday when will this leave my bank money is in waiting for collection if it comes out Monday will that affect my upgrade in December as a missed payment thanks Dean

Resolved! Bad customer service?

Yesterday I tried to take out a contract. I first waited in a queue only to be connected to another customer! Tried again, this time got as far as starting a credit check, got put on hold then got disconnected. I called back and was told someone woul...

Moisture detected

Hi My phone keeps saying moisture detected every time I plug something into my USB port I have a Samsung galaxy s20 fe I have already put it in rice like I was told by someone in your team it says I need to contact live chat team as the rice didn't w...

Resolved! Direct debit

I have received a new debit card so do i need to change anything on my payment details to keep my monthly payment going ?? The account and sort codes are still the same its just the long card number. Dates and 3 digit code on the back that has change...

Resolved! Cancelling monthly contract

My husband and I have separate phones on a monthly contract. However my husband now has dementia and has also lost his phone. How can I cancel his monthly contract whilst keeping my own one?

Resolved! 5g SIM in a 4g phone?

This is probably a bit obvious, but, I was looking to get a new contract on the Unlimited data tariff but it states 'in the description' that I would need a 5g phone. Is this accurate? Would a 5g SIM not be backward compatible with a 4g phone? Obviou...

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