Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18749 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 189077 Views
  • 2 replies
  • 2 kudos

Texts

I am not receiving any text messages that I know have been sent to me. I updated my phone Saturday night and since then, none of my messages have come through.

L_M by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

Disney plus extra

Hi. I've just signed up on a new monthly tariff which was eligible for Disney plus for 6 months. The extra is showing on my account but every time I try and add it I just get an 'Oops'. I've tried to add it on both my computer and on my phone with th...

Honey by Level 1: Joiner
  • 409 Views
  • 4 replies
  • 0 kudos

Online incoming calls

Hi, for a while now I stopped receiving incoming calls on What’s Up, Viber, Teams, Messenger or Skype while the phone is locked.Does anyone know what could be the reason and how to fix it? Thanks.

AndreeaT by Level 1: Joiner
  • 918 Views
  • 10 replies
  • 0 kudos

Resolved! Bill

I want to know when my bill due? As I’m a new customer

Lynn364 by Level 1: Joiner
  • 251 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Family Plan - Bills, will the "lead" be able to see who i've called and what numbrs i've texted?

My contract expires, i'm going to sign up to a new contract sim only - add it to my brothers and i can enjoy 20% off. However, my current bill shows a list of itemised numbers and texts i have called - will he have access / be able to see this once i...

John1128 by Level 1: Joiner
  • 704 Views
  • 5 replies
  • 0 kudos

Resolved! Parcel Tracking Number broken

I’ve just ordered an iPhone 12 Pro Max and received an email saying my order is now on the way, however when I try to track my order on the DPD website it is giving me someone else’s information saying “your order was delivered and received by “XXXXX...

Resolved! Voicemail

Looking how to turn off my voicemail please

Kiwi141 by Level 1: Joiner
  • 394 Views
  • 5 replies
  • 0 kudos

Resolved! Pre-paying Bills

Hi,I am trying to manage my finances and budget ahead. I was wondering if it is possible to pay ahead of my pay monthly bill and after I receive it pay for any extra charges.I am currently in credit anyways, I was thinking to pay for the bill due thi...

TT25 by Level 1: Joiner
  • 393 Views
  • 4 replies
  • 0 kudos

urgent need to contact 02

hello i need to talk to 02 something is very wrong with my bill.i cant even find an emergency number

boxed-in by Level 1: Joiner
  • 1547 Views
  • 10 replies
  • 0 kudos