Solved: Missing order

JackieRoss22 · ‎08-12-2021

I placed an order 2 weeks ago for a contract iphone 12 pro, it said it was in stock online and would arrive by 03/12. It is now 08/12 and I still haven't heard anything from o2 regarding my order. I cant track it online as it asks for my mobile number to send a code, which I cannot do without the device. Online chat & shop are useless and I cant for the life of me get through to anyone on the phone. I have no clue what to do, I just want to cancel the order at this point and go elsewhere. Can anyone help?

MI5 · ‎08-12-2021

@JackieRoss22

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎08-12-2021

@JackieRoss22

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JackieRoss22 · ‎09-12-2021

I have tried this and seem to be getting no reply. Quick enough to take the payment but impossible to get a hold of and no correspondence about whats happening with my order.

MI5 · ‎09-12-2021

@JackieRoss22

They will respond to you given time but there are worldwide shortages of electronic devices currently so giving timescales for deliveries is a bit of a guess unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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