Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can I port from 02 to 02 on contract?

Hi just wondering is it possible to port your number from 02 when you are out of monthly contract onto another 02 contract phone. Rather than upgrade which seems to be more expensive to keep your number. Thanks x

Resolved! 02 Have ported the wrong number!

Help! I have an 02 pay monthly contract for my main phone and also an 02 PAYG for an emergency phone for a specific use. I decided to change my PAYG to a paymonthly contract (all with 02). I requested that my PAYG number was ported to my new pay mont...

Resolved! Final Bill

Hi. After cancelling my contract I was disconnected on 4th Feb 2022. Unable to view final bill online or via the app. Pay manually so no DD active. How can I view my final bill so I can pay it?

Resolved! Port Time

Hi,I rang yesterday to move my old Vodafone number to my new O2 sim. 2 questions:1, how long should this take.2, should I use my old sim until the port is complete, or should I be using my new sim/number? And wait for the text to the new number. Than...

Resolved! Cancel airtime contract

Hi what cancellation do I have to give on my airtime contracr

Resolved! How do I apply loyalty discount to account

I have just started an upgrade on my account for the second phone on the account. The gentleman said I am entitled to a 20% discount and gave me a code and told me to type in loyalty. I cannot remember what to do, can you advise me

Resolved! Change to another network sim only but keep device plan?

Hi there! I've now finished my airtime contract but I have another year to go on my device plan. Is it possible for me to switch networks/cancel my sim plan and continue with my device plan? Or will they make me pay my device plan outright if I no lo...

Resolved! Keep my number

Good morning, I’ve recently got a new SIM card number contract with a new number but I’d like to keep my old one. The old number that I would like to keep is [Personal details removed]

Direct Debits

I have £26.83 DD for my mobile payments but another DD for £28 which I don't understand. There are no bolt ons showing in My O2 or extras for anything. The amount is the same every month. Any ideas what it may be? Is there a sports bolt on that I'm n...

Resolved! New phone

Hi. I had a New phone yesterday and had same number as my previous one. New SIM says no registered network. Does it take full 24 hours to register? Am I supposed do something?

O2

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