Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Disney ppl

If I add Disney plus as an extra on my o2 can I watch it on my tv (we have the tv app). Do I log in with my o2 sign in details? Thanks

Jac1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Changing number

I currently changed over to o2 at the weekend and filled the form in requesting to keep my old number from my old network I've done this 3 times now and been waiting since Saturday for my number to be changed over and it hasn't can anyone tell me why...

Jannah by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disney plus, 12 months, 2 phones

Hi, I have 3 phones registered under MyO2. I recently upgraded my wife's phone and got the 6 months Disney which is setup and working.I was going to upgrade my own phone and wondered if I can apply the 6 months free extra to the existing Disney accou...

Soupie123 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Why have you disconnected my phone

Why have you disconnected my phone ??? The bill isnt due till the 24 April, also where as the credits of just under £50 gone ??? in these difficulate time this is not acceptable as no-one can be spoken to, how do you suppose that this get resolved as...

Chell by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancel insurance

Looking to cancel insurance of £14.99 per month directly with O2, no option to do this anywhere onlive and if I call it says only dealign with loss and fraud cases and then hung up on me. Anyone able to assist with this?

Order not been dispatched

I have recently bought an iPhone 11 on Thursday 9th April I got an email to confirm this has went through and next email I will get is when it has been dispatched. This was meant to be next day Delivery but a week later I’m still waiting on an email ...

KM97 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Issue with 4G/Data on account

Hi, I've had a problem using my data since the beginning of the month. As I can't report this to the helpdesk for understandable reasons Im not sure what to do. I don't have broadband at home so have an extremely slow internet connection so am strugg...

MikeM by Level 1: Joiner
  • 6 replies
  • 0 kudos


how can i pay my o2 Bill if i have been cut off cant phone and the o2 app doesnt even work

New handset

Just had my new iPhone. If I just move my old sim into my new handset will it pull through all emails, contacts, notes, apps etc?

Skh by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cannot pay bill

My bill is due now but i cannot afford to pay yet, I need to stay connected with all services... I can't get through to o2

Seacombe by Level 1: Joiner
  • 3 replies
  • 0 kudos