Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM not active

Hi, My phone got stolen on the 15th. I got a replacement SIM card the next day, but 24 hrs after getting it into my new device, my SIM still isn’t working and I can’t make calls. Please help.

Resolved! Upgrade = Confused

Hi I have a 24 month contract with 17 months remaining but can upgrade for a fee but I’m confused as this fee would not be enough to finish my current deal so if I upgrade do I need to pay the new fee on top of my current monthly fee or is it just a ...

Call time limit beforw cut off

Hello I was hoping to clarify something if i phone my bank and I am on hold for a prolonged period with little or no vocal activity on my end of the phone will i get cut off automatically. Essentially im asking if there is a call time limit before it...

Resolved! Free Samsung chrome book 4 claim

Hi, I received a email telling me to claim my free extras but the link doesn’t work,I need to claim the Samsung chrome book but don’t no how.many thanks

Resolved! SpendCap

Hi thereI want to know about Spend Cap.How can I switch on Spend Cap service?

Resolved! Change mobile phone

Resolved! Why am I not receiving network service although I’ve purchased O2 travel Bolton

Hi Gurus please advise why I’m not getting network services although I’ve bought O2 travel bolton and enabled data roaming in settings. I’m pay monthly O2 Uk customer currently travelling to India thanks

Resolved! Spend cap

Hi, I just want to add a spendcap to my new contract.

Resolved! iPhone 13 pro 256gb graphite stock

When will this be available, I’m fed up of waiting already

Resolved! payment

Good morning, I have paid all the payment for the phone and watch. The page with the payment has not been refreshed all the time. Please check.Regards Jaroslaw Szatkowski

O2

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