Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel monthly phone order

Hi， I submitted and paid for the pay monthly phone order on the O2 official website before, but now I need to cancel this order, I can't find the relevant order information, and the status of this order in my bank is pending.

Resolved! Data usage in EU

Hi - I have a sim monthly…I have 5G data allowed - if I use more data whilst in EU I’m trying to find out if this is still capped at a set price and if so how much? Thanks

Resolved! Sim only deal iphone or not iphone

I am taking out a sim only deal for my son. It asks me whether or not he is using an iphone. Although he uses an android currently he will be getting an iphone in a few months. What should I answer??

Resolved! Port number form EE to O2

I have just joined O2 from EE and to be fair I'm already regretting it, the customer Service is poor and the ability to get a straight answer which makes sense is non existent. I have been ported over and can receive O2 network users calls but nothin...

Resolved! Fail to receive PAC Code

I’d like to have my PAC Code today, I sent texts to 65075 and it showed O2 failed to process my request, and I called 202 it is unavailable right now. Anyone know what happened?

Resolved! Upgrade

Do I need to add a plan if I get an upgrade as I’m already paying for one

Calling in the USA

The last time I was in the USA (December 2021) my phone never worked on the local network. I am traveling there again on Saturday. Can you tell me what to do to make sure my phone works with local networks in New York? Niels

Really bad Data where I work

I work in Kings Hill, West Mailling, Kent. ME19 4AJI have complained several times about having no data in this area and today is no different. Once again, while on my lunch break, I can not get any data. On my last chat with someone they advised to ...

Resolved! Help Urgent - You have barred my phone

Please can someone call me back on the number ending 140.. You in error disconnected mefor 2 months l never went mad as after 2 months you resolved it. I’ve been with you over 15 years and missed my payment this month due to been taken to hospital fo...

Resolved! I need to change my direct debit details

My direct debit details have changed .i need to inform you of new bank payment details .How do i do this?thank youdavid sharp

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