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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 390847 Views
  • 2 replies
  • 2 kudos

Resolved! Making payments after bill being "paid"

My bill of 19.23 pounds has been shown as paid while that was happening, I made a payment with a gift card of 5 today revolut are telling me that I still pay 19.23 and that 5 gift card hasn't gone into affect will the extra 5 be taken out from my acc...

Arasheed by • Level 6: Acolyte
  • 843 Views
  • 1 replies
  • 1 kudos

Resolved! Moving from virgin to o2

To day 14/10/2022 I phoned up and switched my wife's sim from virgin to o2 her sim card is coming tomorrow I got a email saiding that her number is going to be xxxxxxxxxxx when it should be xxxxxxxxxxx,and till me if that's right please. [Mod edit: P...

1961 by • Level 1: Joiner
  • 1051 Views
  • 2 replies
  • 0 kudos

no insurance

I have a contract phone with o2 and got the ZFOLD3, i lost the phone and did not realise that i had no insurance for a replacement. When i contacted o2 they told me that they would not send me a new phone because my insurance did not cover lost or st...

Tee1 by • Level 1: Joiner
  • 534 Views
  • 1 replies
  • 0 kudos

Resolved! Can't view one of my pay monthly phone contracts

Not sure, if I have the right place, but I bought a phone in August 2021. Payments have been made monthly, but I can't seem to view the contract on my account to be able to view how much I have left to pay, as it isn't with the rest of my contracts. ...

Cleo_x by • Level 1: Joiner
  • 597 Views
  • 2 replies
  • 0 kudos

Resolved! Extra Charges whilst using phone in USA

Hi, I’m currently on holiday in the USA, I have a tariff allowing me to use my phone abroad for calls,text and data, I received a text on arrival confirming this, I’ve just received an email from O2 stating I’m being billed for £25 for using data on ...

Pearljam by • Level 1: Joiner
  • 856 Views
  • 2 replies
  • 0 kudos

Resolved! Making payments after bill being "paid"

This month's bill I wanted to use a master card gift card on top of my bank payment I had a week left for my bill but it was shown as paid I made a payment with the gift card after that would the original amount be charged on my bank or be decreased ...

Arasheed by • Level 6: Acolyte
  • 515 Views
  • 1 replies
  • 0 kudos

Resolved! Time phone rings before going to voicemail

O2 have tried UNSUCCESSFULLY 3 times to increase my ring time from 15seconds to 25 seconds.They keep sending me **61*901*11*25#but all I get is “an invalid MMI code. And it also deactivates my voicemail!i have a Samsung S22+Can anyone help?

PHEZ by • Level 1: Joiner
  • 2135 Views
  • 3 replies
  • 0 kudos

Resolved! Sim replacements

What number do I call to arrange replacement sim

John15 by • Level 1: Joiner
  • 487 Views
  • 1 replies
  • 0 kudos

Resolved! 14 Day return

If you return a device within the 14. Day period, does it have to be returned to the o2 store you purchased it from or can you return it to any store?

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