Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! First Bill Question

Hi,Might be a stupid question but I took out a new sim only contract on 2nd January and my number was switched over on the 5th. I then had a monthly charge taken from my account on 19th January. I've just received my bill this morning for the payment...

Resolved! O2 Open and iPhone 14

Does anyone know why O2 Open and the new Apple iPhone 14 phones are not eligible for O2 Open discounts? In the past, the discount was applicable at the beginning but now it isn't for the latest batch of phones. I am guessing there will be a time limi...

Resolved! Exchange a new phone

I have just had anew iPhone 14 delivered but after having it delivered decided I would have preferred an iPhone 14plus as its a bigger screen. I only received it last Friday can l exchange Stan O2 shop.

Resolved! Refund

You guys rejected contract but took up front cost why will I get it back

Resolved! Change date of payment

I would like to change my payment date of my direct debit?

Resolved! Credit check declined after being accepted

Im really confused my phone contract is being declined i don’t understand why it got accepted and it said i would have to pay a deposit I accidentally refreshed the page and now its saying declined is there any reason why its done this

Resolved! O2 extra

I have been given 3 months of disneyplus for free but can't activate it on my PS4, O2 have sent me a link to activate it but nothing happens when I go to my O2. I have tried several times to get into disneyplus for the code but it's asking me for pay...

Resolved! Data/Roaming not working in Rome, Italy.

My iPhone 12 hasn’t connected to any network since arriving in Rome today. 02 said my phone was due an update in May which it did and I went to Paris in May and everything was fine. Really disappointed that my phone isn’t working now. i have tried th...

Resolved! Cancel sim

Can you cancel sim and just pay for the handset?

Resolved! Data

My husband doesn't have any data on his phone. He can't access apps etc when there is no WiFi and in his settings it says he has no data. Yet when I look at his number on our O2 account, it shows as him having plenty of data left. I wondered if anyon...

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