Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! porting time frame

Hi,i moved from Virgin to O2 recently. I have my old number ported out successfully from Virgin this morning and i can no longer receive any signal with my Virgin Sim. However, i am still on my temp new number with O2. Normally how long does it takes...

Resolved! Charge Abroad

Hi, can you explain why I have a charge of £20 on my last day of holiday. I ever used my data all holiday from May 22nd but on my return home I was charged £20 for 1 day. Regards

Resolved! Trouble with affording phone bill

Good morning, Unfortunately I am having some money issues and cannot afford my phone bill until next month, I am aware that last month was not paid but had the understanding from employer that my income wouldn’t be an issue this month. In resent even...

Resolved! Paid bill but app still to update

Paid bill but on my 02 it still states it’s overdue?

Contacted by a caller, who said they were from O2

Yesterday I received a call from a number 07506 562133, who said they were from O2, advising me that as I had been a loyal customer for so long, I was entitled to a reduction of up to 50% of my monthly contract cost. I hang up when they said they nee...

Resolved! Phone

Hi I have been away and seen my phone has disconnected and that you not been taking payments I am in the army not easy to sort out but back so need to know how I get reconnected so I can sort it as I can’t phone u been on my o2 and I been removed so ...

Resolved! CAncel my o2 account & direct debit

I want to cancel my account as I now live overseas. Cancel my direct debit please

Resolved! Refresh after end of device plan

Sorry if this has been asked before but I couldn't find a precise answer. I am on a Refresh tariff and a 12 month device plan which will finish this month. Once I have paid off my device is my calling plan still a Refresh plan or just a rolling month...

Resolved! I want to cancel my O2 contract. HELP!!

HiI moved to Spain 8 months ago and my phone that had my O2 simcard sopped working. I want to cancel my O2 contract but I cannot give a call to O2 customer service to cancel my contract. I would like to send an email instead. Could you please guide m...

Data missing on o2 app?

Data information is missing from my o2 app what’s going on?

O2

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