Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Appalling reception

"Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. In the meantime, you might have some trouble with your calls, texts and data. Please bea...

Resolved! SCAM!,

I just received a message from +447385 158455 saying o2 were unable to process my bill and i should go to there they ask for all bank details, mother's maiden name etc. very convincing looking site i have to say, but the information they wanted all ...

Jameshall by Level 1: Joiner
  • 1 replies
  • 0 kudos

No signal or contract change over

Hi guys. I renewed and changed my tariff with o2 the other day and since haven’t been able to make outgoing phone calls or send text messages. After checking the coverage in my area (TD9) it says there’s a mast down, but all should be working. Could ...

WillT1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Called an 0845 number.

Hi guys.....I called an 0845 number doing a favour for a friend. Had no idea it wasn't part of my inclusive 1000 mins. Luckily I was only connected for 3 mins, because the line was constantly busy. However, shocked to see that £1.51 has been added to...


While I was in Romania I made a telephone call to Uk and been charge 9 pounds ! I thought Romania it is part in Europe and should not been chargeThank you

Irina1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Not received sim

I not received sim and I am not using. But the payment for first month is done. How can I stop the the service and claim the past payment.

Resolved! Bona fide mobile

I have recently discovered that I have been paying this company £4.50 per day for over a year. I am a 52 year old women who has no interest in NL Games. They have offered me 50% refund which I am furious about. What are my rights? I never signed up f...

Anna68 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Second Contract

Was wondering if it is at all possible to take out a second contract on my account cant really find a upto date answer

tdeverick by Level 1: Joiner
  • 1 replies
  • 0 kudos

Problem with phone

When I make calls or receive calls people can’t hear me and say I keep breaking up

Simon01 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New upgrade

I've just upgraded my phone and when I was doing this I was told I would get Disney plus for 6 months and also free ear buds. I got the Disney plus ok but not the ear buds. I've been trying all day trying to contact o2 but no luck. I don't know what ...

Mayc by Level 1: Joiner
  • 7 replies
  • 0 kudos