sim

[steve24]

require replacement sim

16 year daughter lost her phone at a festival

requires a new sim

had the sim for years

its in one of our families name

how do we source who's name the sim is in

[Cleoriff · Accepted solution]

@steve24 

You need to report it lost. Someone may pick up the sim and use it on her account.

Guide: Lost or Stolen O2 Device? - How to Report it, so report it asap. You can do this and ask the team the other questions you have. Best of luck.