Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Missing order for over a week empty promises

Hi, after some advice: ordered an iPad mini 6th gen 7/6/22 on the understanding next day delivery is guaranteed (as per product webpage) order didn’t arrive on the 8/6/22 which is fine I understand a days delay 9/6/22 nothing, other than a note on DH...

Resolved! I’m away to America next week and want to minimise my phone useage due to costly terms

I’m away to America next week and want to know how to minimise my bill

Resolved! upgrade

hi i looked up my account there but im not due upgrade to dec 2023 but this mobile is playing up, can i upgrade early and pay the amount left throughout the new contract ? Regards Julie

Resolved! Change from collect to home delivery

I have recently purchased a new device on contract with O2 the device is ready in the door for collection however I do not own a passport or driving licence I haven't recently moved my new address is registered with the card that I purchased the devi...

Resolved! Using data in Spain

I am currently on a 15GB a month plan can I use this allowance in Spain without getting a hefty bill?

Resolved! Query

Increase my spend cap

Roaming data

moved from Three to maintain roaming data in Europe on a pay monthly tariff with 12G service and been cut off whilst travelling n Crete after using less than 4G only. WTF

Resolved! O2 ported my number to someone else

I ported all my families Sims to o2 3 went through ok. The 4th sim O2 ported the number to someone else! Basically a random man has my wife's phone number! I have phone, I have chatted, I have tweeted, I have been into a shop, I have emailed and no o...

Resolved! Data roaming abroad

My son went to the USA 10 days ago, and updated his O2 contract to include data roaming abroad specifically for USA. Since he’s arrived in America he’s had no data and no signal. Any suggestions please?

Resolved! Keeping o2 paygo number when swapping to o2 pay monthly

I seem to be going round in circles trying to keep my paygo o2 number when I switch to o2 pay monthly.I fill in all the details but one of the options is for the pax code which I don't have or need as I am not leaving o2! So confusing and not a simpl...

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