Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Nearly four weeks of pain - still no working phone

I “upgraded” at the start of July to a refurbished iPhone 13 as my old iPhone SE was full and barely working. The new SIM card never connected to a network; I took the phone into a store and they confirmed it was the phone that was faulty but said th...

Resolved! My extortionate bill

why is my bull set at £250 that’s absolutely absurd

Insurance...

Has anyone else had so much trouble with insurance.... first sent my phone away as it was broken then they sent a replacement, that came broken the screen wasn't on properly and was bouncing, sent me out another replacement then that one had problems...

Resolved! 02 charging extras and getting away with it

Title says it all. 02 charges extras for things they just expect you to believe. What legal action would someone be able to take on them?

Resolved! Second device

Hi all so I placed an order last night for another phone for my partner, had all the legal documents and an email saying full steam ahead for us... anyway I looked on my 02 tracker and all it says is order placed.. can anyone tell me if I've been acc...

Return an upgrade phone

I have just upgraded my wife's phone (to SE 3rd Generation from 6S Plus) and on receipt notice that it's much smaller than I realised and she will struggle typing on the new phone. It has come with a Sim but I haven't put that in yet to see exactly h...

Resolved! Calling a UK number that’s in the Europe zone

Hi I cannot seem to find a clear answer for this question anywhere! If I am in a country within the Europe Zone (Cyprus) and my mom calls my o2 number from her o2 number will she be charged?

Phone stopped working

I brought my phone with me to Nigeria. It worked fine until I had to change to a new device. It let in one call, then stopped completely. What do I do now, I need to access my calls, texts and WhatsApp. I am still being charged monthly

Resolved! Phone upgrade

Upgrade

Resolved! PAC code given, number not changed

Hi,I transferred from EE to O2 this week, I gave my PAC code when I ordered the SIM card, however the SIM has arrived and I am using in my phone, but I have had no message or information that the transfer to have my old number has begun. The phone is...

O2

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