Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Big Bundle

I have just purchased a big bundle SIM and have gone to top up on the O2 app. I topped up £15 for the bundle however, it’s only allowing me to use the £10 bundle. Does anyone know how I can switch to the £15 as of today and not next month?

Resolved! upgraded contract and number disconnected

Hello, i've been having some trouble recently. I decided to leave o2 and go to GiffGaff so i started the number transfer to GiffGaff.I rang o2 to cancel my contract and the salesman gave me a better deal so i decided to stay with o2 and i was told by...

Resolved! Upgraded handsets ordered to old address

Hi, I've ordered my new phone to an old address by accident and there is no option anywhere on my O2 to change the address. it's due to be delivered tomorrow- does anyone know if there is a way I can change the address on the order? Thanks in advance...

Resolved! I keep getting chased for a payment I have already made

I have to make a monthly device plan payment of £6.99. I do it manually, and although a total pain, usually works fine, but this month I replied to the text, got confirmation for my payment and now they are threatening to cancel my device, and I have...

Resolved! Travel to USA

I have a "Standard Rates outside of our Europe Zone - Heavy Data User" bolt-on - do i need O2 travel as well for USA? Are they mutually exclusive? Thanks Mike

Resolved! Bill Breakdown of Promotional Credit

Hello, I have been reading various articles on the O2 website about bill breakdowns and pro rata's of the first bill etc, however my question is unrelated to that and I wondering how I contact someone who can explain my bill including any promotional...

Resolved! new sim

Hi i ordered a newer UpToDate 5g sim and my current sim has been deactivated pretty much instantly before I've received the new one it can take 3 days i need this phone to run my business how do i get this reactivated ?

Resolved! Purchasing a phone on a monthly contract

Hi I attempted to take a phone out on contract on the Website, I was able to pay the deposit which was taken and selected pick up in store while processing to final stages I got the error "Oops something went wrong" and the payment deposits was taken...

Resolved! Billing

We have bern charged a further £46.00 on our bill when we were in Turkey. My son only used the hotel wifi, why have we been billed this amount when his mobile data was switched off?

Loyalty discount

I haven tried numerous times to text Loyalty and my phone number to the given number and they keep responding with "we don't recognise that number". First I have a lot of issues with porting, now I can't even get my loyalty discount. Just one thing a...

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