Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 275743 Views
  • 2 replies
  • 2 kudos

Resolved! Name change

Hi, am am needing to change my last name due to getting married . How do I do this?

Jena by Level 1: Joiner
  • 640 Views
  • 1 replies
  • 0 kudos

Resolved! First Bill + Direct Debit

Hi all, My first bill was generated a few days after I took out my contract - 12th July - so I am expecting the first DD to come out tomorrow. For the past few days on my O2 app my airtime bill has had a green 'paid' icon above the total. However, wh...

bill1.png bill2.png

Resolved! Lost SIM card

Hello, I have had my phone stolen, the phone I had bought out right and I had an airtime contract with yourself. Am I able to have a replacement sim sent to me and retrieve the phone number? Thanks

Bigdunnyt by Level 1: Joiner
  • 533 Views
  • 1 replies
  • 0 kudos

Resolved! Payments not started

I purchased apple AirPods on a monthly payment of £13 however even though I set a direct debt with them this has never been set up and when I go online it advises that I’ve paid £0 but I also have £0 left to pay and I am struggling to contact o2

Resolved! Wrong payment

By mistake few hours ago I paid my device plan in full, I was trying to upgrade my airplan ,but didn't see any information summary that I have to pay my device plan in full before I can upgrade airplan, summary was that I have to pay 31£, and I confi...

Resolved! Spend cap

How do I set spend cap

Jane3288 by Level 1: Joiner
  • 427 Views
  • 1 replies
  • 0 kudos

Resolved! insurance enquiry

I have lost my phone and reported it to 02 i need the address to tell how i lost is my name is kwasi asamoah [personal details removed] kwasiasamoah270**Personal info**

Resolved! Bill

U have taken out 130 for airtime bill I have not paid this myself so wud like money back and pay u partial and want to no why it is so high

Resolved! Lost phone therefore can’t use text code security confirmation , can’t log in to My O2 !

Lost phone 2 weeks ago in Canada - phone blocked. O2 promised a new SIM to be sent to me urgently , now home in uk - SIM not arrived - can’t access my O2 because it defaults to asking to send text for security completion - but I DONT have a phone bec...

Ronfrcog by Level 1: Joiner
  • 739 Views
  • 1 replies
  • 0 kudos