Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel Sim only contract.

Good morning I have moved over to another network and have still been paying a monthly cost for a sim im not using.I would like to cancel this monthly payment. I paid up to date months ago for the sim only contract.

Resolved! Travel bolt on issues

Don’t know if anyone has a fix here, I have travel bolt on, have used it for 10 days and that seems to be limit as £51 max spend per month in small print. How do I remove the cap, O2 chat unavailable and phone number constantly engaged. Any advice gr...

Fell for a fraudulent scam...fraud dept / o2 have not responded to my emails

Hi, I hope someone can assist me. On 14.01.22 my phone was compromised and I couldn't make or receive calls/messages.I reported it to the fraud dept. and since then they have barred and deregistered my account no. as well as blocked my phone so I am ...

Resolved! Using iPad abroad

I'm trying to get a definitive answer on how I can use my iPad Pro when I go abroad. I have a Pay monthly contract with 25Gb data per month. I have spent 4 hours today between the online chat and on the phone to O2.I have had 3 different answers:1. Y...

Resolved! i have just changed my o2 number, why is my data playing up?

Any ideas?For example, my Spotify will only play off WiFi, not data or when I try to visit certain sites on safari ( I tried goldsmiths jewellery site & the Spotify website) - it says ‘ safari cannot open page because it could not establish secure co...

No mobile network available

I have recently upgraded my phone with a s22 ultra and I m not able to make or receive call. I ve tried on the handset a different number and works fine. During call the 4g goes on H+ and then call drops after 1 min. It is like my sim has been swappe...

Resolved! Contract

Hi thereright my boyfriend got me this phone on a monthly contract but said it was on his contract but could get a separate phone so I don’t know how much the bill is or it’s not under my name but I wondered if I could pay this off and get my own? is...

4G calls turned off

Had a pop up message on my phone from 02 saying 4G phone calls have been turned off on this phone by 02Anyone had this??

Resolved! How do you claim your £5 for registering as had a text and click the link signed up but the £5 hasnt

I clicked the text to claim £5 if sign up to 02 which did I was wandering how you claim your £5. Or does it take a while. Thank you for reading this x

Resolved! Bill not claimed by o2

Hi all, my bill was due to be paid by Direct Debit on the 1st. This has not been claimed by o2, there has been no attempt of it coming out my bank account and there has been no bank holiday that I am aware of. The my o2 app says my bill is paid. Have...

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