Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 241729 Views
  • 2 replies
  • 2 kudos

Resolved! Close a number down

Hello I have 2 numbers with O2 & only need my main number. However my 2nd number was upgraded in my local shop for an ultra s22 5g which I do not like ( too big ). My local O2 shop has since closed & not keen on ringing as have deafness. Is there any...

Resolved! Tariff change not processed

My tariff should have changed from 10Gb to 20Gb yesterday but hasn’t. How do I find a person to fix this? I have found my data draining faster than usual with no change in habit. I have to keep adding bolt ons, hence the change.

Pd73 by Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

Resolved! SIM delivery address

10 weeks after billing started but I still haven't got my SIM, or activated it. How can I find out where they sent it?

Guido by Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos

Resolved! Change spend cap

Hi I would like to no how to up the spend cap cheers

Leno by Level 1: Joiner
  • 413 Views
  • 1 replies
  • 0 kudos

Resolved! My O2 Phone does not make or receive calls or texts

My phone number is [removed]( used by my wife), latest bill on 9th June was £3.43 and it is not connected to the O2 network which it should be. Please help me to reconnect to the O2 network.

AllanBall by Level 1: Joiner
  • 866 Views
  • 2 replies
  • 0 kudos

Resolved! discount problem

Hi, Back in March I purchased a Samsung S22 Ultra - this came with a promotional (non-optional) offer of 3 months free airtime. Great stuff, I thought. But as NHS staff I've always claimed a 25% discount - when I tried to apply this online I couldn't...

Rob31 by Level 1: Joiner
  • 714 Views
  • 1 replies
  • 0 kudos

Resolved! uSwitch deals vs O2 online store

Hi all, Long time lurker, infrequent poster! Ordered a second line from O2 which I happily received over the weekend but at the same time I noticed on uSwitch that instead of 5GB data for £11, I could get 20GB for £8. Subsequently spoke with customer...

Screenshot 2022-06-20 at 13.58.36.png
garetc by Level 8: Talented
  • 7547 Views
  • 3 replies
  • 0 kudos

Missing order on account and bill

Ordered an item just under 2 weeks ago, last Tuesday 14/6 DHL admitted they have lost it. been in touch with o2 every day since then almost, to get this item removed from my account as my statement is due and if it is not removed I will get charged f...

Resolved! Customer service

Help... was bill was overdue - cut off...I've paid the airtime bill 120.00 for 2 phones but the airtime is owing on 1 phone 32.00, so phones still barred. I desperately want to talk to someone to start making weekly payments as I get paid weekly ( I'...

Resolved! Wrong address on new order

I have just upgraded my phone but realised that my new order is going to my old address is there anyway I can change it ?

OOJ by Level 1: Joiner
  • 503 Views
  • 1 replies
  • 0 kudos