Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! track return

I am looking how to track a return on 02

Resolved! New to O2

Hello i have finally left my old network. i have signed up to 02 and requested to keep my old number. downloaded the o2 app on my phone whilst still on three. on the app when i logged in etc it shows a new number not my old one that i want to keep.i ...

Resolved! Sim

Hi there. I have ordered a O2 Sim Only 100GB Set 12 £18 in 26 Nov. How come it is still not delivered? Is there any problems?

Resolved! Unable To Buy Bolt On

I have ran out of data, and it does not refresh until 3 days. I desperately need data for work, and would like to buy a bolt on. However, it is not allowing me in the O2 app, instead it just keeps saying information not available at this moment of ti...

Resolved! Ipad

Hi I ordered a iPad Pro paid the deposit was took out my bank to be told it’s out of stock and awaiting restock any idea when this will be as it’s been nearly 3 weeks and the deposits been took!

Resolved! Paid device plan twice, can I get a refund please

Hi o2, I made a payment for my device plan of £31.94 on 29th November that cleared my bank account at 18:43 29/11/2021 this never showed on my o2 and I had to pay again to be able to use my phone. The second payment for £31.94 was paid on 30th Novemb...

Resolved! 30 mins to answer a call / 30 mins to explain then get cut off

It took 30 mins to answer my call, I spent 30 mins explaining the issue. I ask to speak to someone in the UK, then get cut off!! This has happened on 4 occassionas now!! I have spent a total of 4.5 hours on the phone trying to get someone to listen t...