Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Has my order een accepted ?

I made a order for a iPhone 13 on Sunday evening and paid the £30 upfront and received things such as contract agreement and email saying we will email you with order updates and potential delivery within 24 hours .does this mean my order has been ac...

Resolved! Second sim only contract enquiry

Can I get a second sim only contract

Resolved! Charged £195 after cancellation. [abusive language removed]

I set up a contract sim and cancelled it within 3 days. Why have I now been charged £195, which I assume is the full balance that I would be expected to pay if I wanted to buy myself out of it? From my understanding I had 14 days to cancel without an...

Lost return

I brought some headphones from O2 for £199.99 plus £2.28 delivery charge, I have got it added to my next month bill. I have returned the item and have kept up to date with tracking, it seems to be the package has been lost, I have told o2 about this,...

Resolved! Not send the galaxy buds pro

Hello guys i get the Phone but te galaxy buds pro not sendet can you help me please

Resolved! Cancel number

Need to cancel two sim cars as lost them the numbers are +xxxxxxxxxxx and xxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Change of plan mid term

Hey gang, So I've been getting terrible average 5Mbps speeds here where I live since I joined, if I go outside though and hold the phone up high I can get 15-20Mbps. It's still not great but then when I'm on the move I've always had good signal so a ...

Resolved! Just placed order but dont see it on my o2 page

I just placed an order for the iphone 13 128gb model but issue I have is I cannot see it my o2 page I have the email and confirmations that I paid a £330 deposit because of bad credit history. But nothing showing on my dashboard but do have confirmat...

Resolved! Can someone give me a contact number or email address through which I can query my bill

I just want a contact point to talk to OP2v about my bill. ny advice?

Not receiving texts from any EE number

Hello, over the past 2 weeks or so I’ve not been able to receive texts from any EE numbers, only noticed when my parents messages weren’t coming through, my partner is on o2 with the same phone as myself (iphone 13 pro max) and she received texts fro...

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