Wi-Fi calling from Pay as You Go phone

[ramasaig]

I have been told by O2 'Help' (real person) that Wi-Fi calling is not available to Pay as You Go customers. I have not found anything on the O2 web site to confirm this. Is it really true? I'm on 'Classic' PAYG as my usage is well below £5 a month.

Our local O2 service has been down for a week, although EE, (which uses the same mast) has been up and running. Hence my interest in Wi-Fi calling.

Tim Dawson

[MI5]

@ramasaig 

It's currently being phased in for PAYG.

Make sure it is available and turned on in your phone settings. If not available right now, it will be soon.

[pgn]

In addition to the point above, make sure you have a fairly recent SIM card, @ramasaig - you can swap the card and transfer your number to a newer SIM card in an O2 Shop, with suitable photo ID. Balance will be taken care of at the same time, in case you have a credit balance on your PAYG account at the moment. Good luck!

[MI5]

A recent community thread here also @ramasaig 

https://community.o2.co.uk/t5/Discussions-Feedback/Wifi-Calling-on-Pay-amp-Go-working-now/td-p/18110...

Regarding your current mast issue. You can track the status of any repairs in the My Network app https://www.o2.co.uk/apps/my-network

[Spindle]

It says in the FAQs here that PAYG customers are getting 4G calling and WiFi calling by the end of the year, so, you could still be waiting a while yet,

https://www.o2.co.uk/help/international-and-network/network-and-coverage/3g-switch-off

P.S. I don't have it yet either.