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on 23-10-2022 18:16
Used switch up in store yet received email today to say I owe over £2000 as upgraded surely there is no charge as done in store and not on line
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on 23-10-2022 21:06
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on 23-10-2022 21:06
That's a minus so it means you are in credit.
I guess they will bill you for £2929.81 which will leave you with a zero balance.
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on 23-10-2022 19:25
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on 23-10-2022 19:25
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on 23-10-2022 19:27
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on 23-10-2022 19:27
Hi yes amount on email is actually 2929.81 I’m in shock when I thought switch up in store there is no charge to upgrade must be some mistake surely?
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on 23-10-2022 19:40
Obviously an error by the store staff who appears to have just cancelled your current contract and started you a new one.
The bill seems like the full amount to cancel your contract.
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on 23-10-2022 19:43
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on 23-10-2022 19:43
This is email I received tried contacting on line but not getting any help at all
This month, there's no balance to pay on your combined Airtime Plan, you only have to make your combined Device Plan payment of £-2929.81. It'll be taken from your account on, or just after the date on your payment schedule.
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on 23-10-2022 21:06
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on 23-10-2022 21:06
That's a minus so it means you are in credit.
I guess they will bill you for £2929.81 which will leave you with a zero balance.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-10-2022 21:09
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on 23-10-2022 21:09
Meaning nothing coming out? Phew!
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on 23-10-2022 21:27
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on 23-10-2022 21:27
Yes, exactly that @DK22
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on 23-10-2022 21:32
Thank heavens for that minus bit
Now if you had said that in the first place.....😉
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on 23-10-2022 21:45
Yep, always helps to have all the info
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