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Bill

Chiswick39
Level 1: Joiner
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Hello,     I’ve received my first bill but haven’t received my SIM card, so I’m unable to use the service.   

is this normal and can it be fixed so that I only pay from when I’m able to start using the service?

 

Thanks. 

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MI5
Level 94: Supreme
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@Chiswick39 

Perfectly normal.

Your account and first bill, which you pay a month in advance, is generated at point of sale.

If you contact O2 on 202 they will refund the day or so until your sim arrives.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151709 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Chiswick39 

Perfectly normal.

Your account and first bill, which you pay a month in advance, is generated at point of sale.

If you contact O2 on 202 they will refund the day or so until your sim arrives.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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