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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Resolved! Data not working after bar lifted.

Due to personal issues I’ve fallen behind with DD payment. Spoke to 02 customer services who removed the bar on services and allowed an extension to pay my bill. However my data isn’t working. issue is currently caring for a terminally Ill father so ...

Resolved! Unable to receive texts after sim swap

I just upgraded to the Samsung Galaxy S20 5G. I did the sim swap yesterday as previously had a 4G phone. I can now make and receive calls and send text messages but I am unable to receive any texts. Its been over 24 hours since the sim swap. My old s...

TraceyM by • Level 1: Joiner
  • 10557 Views
  • 10 replies
  • 0 kudos

Resolved! Leave o2

Hi , i would like to cancel my o2 contract asap please , because i left country . I was on hold for 40minutes and still no answer . Thank you

Indreta by • Level 1: Joiner
  • 484 Views
  • 2 replies
  • 0 kudos

Resolved! Phone data usage being counted as tethered data

My SIM/account is behaving as if I don’t have unlimited data (I have an old account with unlimited data, with a 750MB/day tethering allowance). I get warning texts when I come close to using 750MB of data in a day and then can’t use data after 750MB....

Resolved! Monthly bill

Can someone please tell me what 'Premium & information service' charge of £19.50 is on my last bill or give me a telephone number I can contact to find out. Many thanks.

Alwyn by • Level 1: Joiner
  • 390 Views
  • 1 replies
  • 0 kudos

Resolved! Free laptop with phone

Hi I just contacting regarding my new contract, i have received the phone and everything is okay with that however it said on my contract I get a free laptop which is yet to arrive just wondering if you could help me with seeing what issue there is T...

Resolved! Re package

I have a monthly 15£ package. The thing is, my data is finish and i want to renew my 15£ monthly package. But, i am not able to subscribe with it as previous will expire in 10 days. What should I do?

Resolved! Port out within cooling off period

Hello, I recently signed up to a pay monthly sim only (12 months). I have ported in my number and I’m still within the 14 days cooling off period. I’m considering switching back to my previous network within the cooling off period by porting my numbe...

Anonymous by • Not applicable
  • 878 Views
  • 1 replies
  • 0 kudos

Resolved! Delayed Galaxy Tab S8 Ultra

I ordered my Tab S8 ultra 512 Gb back on 31st March and told then up to 2 weeks, then it was weeks and recently 1 week but still shows on my order awaiting stock. This morning it says that can order for next day working delivery so very confused on w...

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